Donae Newsome
Lancaster
Summary
Skilled Psychiatric Technician with a proven track record at Gateways Hospital, adept in crisis intervention and fostering therapeutic alliances. Demonstrates exceptional teamwork, collaboration, and clinical documentation skills. Achieved significant improvements in patient outcomes through effective problem-solving and empathetic patient care. CPR/BLS certified, committed to advancing psychiatric care standards.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Psychiatric Technician
Gateways Hospital and Mental Health Center
10.2021 - 07.2024
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
- Conducted initial intake assessments for new patients, gathering essential information needed for proper diagnosis and treatment planning.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
Dental Receptionist
Smile Dental Group
01.2018 - 10.2021
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
Dental Assistant
Smile Dental Group
01.2018 - 10.2021
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Home Health Aide
Self Contractor
05.2015 - 01.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
Education
Graduate Certificate - Clinical Medical Assistant
Antelope Valley Adult School
Lancaster, CA10-2024
High School Diploma -
Eastside High School
Location05-2015
Skills
Teamwork and Collaboration
Medical Math
Venipuncture
Clinical Documentation Patient Scheduling
Drug Screening
Urinary Analysis
Electrocardiography
Problem-solving
Blood Pressure Monitoring
Sterilization Techniques
Immunization Administration
Suture Removal
Bandage Wrapping
Colonoscopy tray set-up
CPR/BLS Certified
Certification
Certified Clinical Medical Assistant
Certified CPR
Certified BLS
Timeline
Psychiatric Technician
Gateways Hospital and Mental Health Center
10.2021 - 07.2024
Dental Receptionist
Smile Dental Group
01.2018 - 10.2021
Dental Assistant
Smile Dental Group
01.2018 - 10.2021
Home Health Aide
Self Contractor
05.2015 - 01.2018
Certified Clinical Medical Assistant
Certified CPR
Certified BLS
Graduate Certificate - Clinical Medical Assistant
Antelope Valley Adult School
High School Diploma -
Eastside High School
Similar Profiles
SCOTT L. TOLMANSCOTT L. TOLMAN
Case Aide at Gateways Hospital And Mental Health CenterCase Aide at Gateways Hospital And Mental Health Center
ERIKAH SMALLSERIKAH SMALLS
Forensic Clinician at Gateways Hospital and Mental Health CenterForensic Clinician at Gateways Hospital and Mental Health Center
Julia MartinezJulia Martinez
Secretary/Receptionist at Gateways Hospital And Mental Health CenterSecretary/Receptionist at Gateways Hospital And Mental Health Center