Dona Siby
Customer Experience Representative
Listowel,ON
Summary
Experienced professional adept at retail cashiering, customer service, and managerial leadership, with a track record of delivering exceptional customer experiences. Proficient in handling transactions accurately, ensuring regulatory compliance, and leading teams to achieve operational excellence and exceed sales targets. Passionate about providing outstanding service and contributing to the success of Loblaw Companies Limited as a Cashier and Customer Service Representative.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Cashier and Customer Service Representative
Loblaws
08.2023 - Current
- Efficiently processed transactions using POS systems, handling cash, debit, credit, and other forms of payment with accuracy and speed.
- Provided exceptional customer service by greeting customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Demonstrated product knowledge by assisting customers with inquiries, locating items, and offering recommendations based on their needs.
- Maintained cleanliness and organization of checkout lanes, ensuring smooth operations and minimizing wait times for customers.
- Adhered to cash handling procedures, balanced cash registers, and followed security protocols to prevent theft and fraud.
- Collaborated with team members to restock shelves, organize merchandise, and assist in various areas of the store as needed.
- Promoted loyalty programs, encouraging customers to sign up and explaining the benefits to drive customer engagement and retention.
- Identified upselling and cross-selling opportunities to enhance the shopping experience and increase sales revenue.
- Adapted to varying shifts, including evenings, weekends, and holidays, to meet the needs of the business and ensure optimal customer service.
Team Member
MR. Sub
04.2023 - 07.2023
- Managed food preparation, storage, and presentation according to restaurant standards.
- Ensured cleanliness and hygiene in the kitchen and dining area.
- Provided exceptional customer service, resolving queries and complaints efficiently.
- Trained new staff on food service and hygiene protocols, showcasing strong leadership abilities.
- Attended industry events regularly to stay updated on market trends and best practices.
Warehouse Associate
Broadridge Woodbine
01.2023 - 03.2023
- Received, inspected, and documented incoming shipments, ensuring accuracy.
- Efficiently stored and organized inventory, maximizing space utilization.
- Picked and packed customer orders with attention to detail and accuracy.
- Operated equipment such as forklifts and pallet jacks safely in a fast-paced warehouse environment.
Manager
AXIS BANK Ltd.-INDIA
08.2017 - 11.2022
- Oversaw daily operations of a high-volume branch, ensuring efficient banking services delivery and exceptional customer satisfaction.
- Managed a team of bank staff, providing leadership, training, and guidance to achieve branch targets and objectives.
- Implemented effective cash management procedures, ensuring accuracy in cash handling and compliance with banking regulations.
- Provided personalized financial advisory services to clients, addressing their banking needs, inquiries, and concerns with professionalism and expertise.
- Fostered strong customer relationships through proactive engagement, resolving escalated issues, and ensuring prompt resolution of complaints.
- Conducted regular performance evaluations for staff, identifying training needs and opportunities for career development.
- Collaborated with cross-functional teams to roll out new banking products, services, and promotional campaigns to drive customer acquisition and retention.
- Maintained branch compliance with regulatory requirements, audit standards, and internal policies to mitigate operational risks.
- Adapted to changing market conditions and customer preferences, implementing strategies to enhance branch profitability and market share.
Education
Post-Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 01.2024 - Current
Post-Graduate Diploma - Strategic Management
Centennial College of Applied Arts And Technology
Scarborough, ON 01.2023 - 08.2023
MBA - Business Administration
M.G University
India 06.2015 - 03.2017
Skills
Proficient in MS Office (Word, Excel, Outlook) and internet usage
Certification
Customer Service Foundations: Building Rapport
Customer Service Foundations: Building Rapport
This certificate attests to my mastery of foundational customer service principles, particularly in building rapport with customers. Through this course, I've honed my ability to establish strong connections, address inquiries effectively, and provide personalized assistance to meet diverse customer needs. Completion of this course underscores my commitment to delivering exceptional customer experiences.
Timeline
Post-Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
01.2024 - Current
Cashier and Customer Service Representative
Loblaws
08.2023 - Current
Team Member
MR. Sub
04.2023 - 07.2023
Post-Graduate Diploma - Strategic Management
Centennial College of Applied Arts And Technology
01.2023 - 08.2023
Warehouse Associate
Broadridge Woodbine
01.2023 - 03.2023
Manager
AXIS BANK Ltd.-INDIA
08.2017 - 11.2022
MBA - Business Administration
M.G University
06.2015 - 03.2017
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