Dona Siby
Customer Service Representative
Wingham,ON
Summary
To leverage my extensive experience in customer service and cash handling, coupled with my strong organizational and communication skills, to excel as a Customer Experience Associate.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Associate Cashier
Loblaws
08.2023 - Current
- Provided efficient and accurate cash transactions, enhancing customer satisfaction.
- Collaborated with team members to achieve sales targets and maintain store standards.
- Managed complex customer issues, implementing effective solutions to reduce complaints.
- Demonstrated adaptability and problem-solving skills in a fast-paced retail environment.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
Team Member
MR. Sub
04.2023 - 07.2023
- Managed food preparation, storage, and presentation according to restaurant standards.
- Ensured cleanliness and hygiene in the kitchen and dining area.
- Provided exceptional customer service, resolving queries and complaints efficiently.
- Trained new staff on food service and hygiene protocols, showcasing strong leadership abilities.
- Attended industry events regularly to stay updated on market trends and best practices.
Warehouse Associate
Broadridge Woodbine
01.2023 - 03.2023
- Received, inspected, and documented incoming shipments, ensuring accuracy.
- Efficiently stored and organized inventory, maximizing space utilization.
- Picked and packed customer orders with attention to detail and accuracy.
- Operated equipment such as forklifts and pallet jacks safely in a fast-paced warehouse environment.
Manager
AXIS BANK Ltd.-INDIA
08.2017 - 11.2022
- Launched new products and services through thorough market research, driving revenue growth.
- Conducted competitive analysis to identify market trends and capitalize on opportunities.
- Enhanced customer satisfaction through prompt dispute resolution and high-quality service delivery.
- Reduced operational costs through process improvement initiatives and resource management.
Education
Post-Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 01.2024 - Current
Post-Graduate Diploma - Strategic Management
Centennial College of Applied Arts And Technology
Scarborough, ON 01.2023 - 08.2023
MBA - Business Administration
M.G University
India 06.2015 - 03.2017
Skills
Proficient in MS Office (Word, Excel, Outlook) and internet usage
Adaptability problem-solving, and time management skills
Effective verbal communication skillsMulti-tasking skillsTeam player
Financial Services
Sales
Cash Management
Business Banking
Investment Funds
Banking Solutions
Mobile Banking
Decision Making
Flexible
Outreach
Critical Thinking
Accountability
Timeline
Post-Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
01.2024 - Current
Customer Service Associate Cashier
Loblaws
08.2023 - Current
Team Member
MR. Sub
04.2023 - 07.2023
Post-Graduate Diploma - Strategic Management
Centennial College of Applied Arts And Technology
01.2023 - 08.2023
Warehouse Associate
Broadridge Woodbine
01.2023 - 03.2023
Manager
AXIS BANK Ltd.-INDIA
08.2017 - 11.2022
MBA - Business Administration
M.G University
06.2015 - 03.2017