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Dona Lavery
Empire
Summary
Skilled at assisting drivers with maintaining order and keeping students safe when boarding, riding and disembarking from the bus.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
20
20
years of professional experience
Work History
Bus Aide
Storer Transportation
Modesto, CA
11.2011 - 04.2021
- Assisted students with boarding and disembarking from buses, ensuring safety protocols were followed.
- Monitored student behavior during transit, fostering a positive environment for all passengers.
- Communicated effectively with drivers to ensure smooth and timely transportation services.
- Responded promptly to emergencies, providing first aid when necessary and coordinating with emergency services.
- Helped students with physical and mental disabilities to board, disembark and ride bus.
Fitness Instructor
In-Shape Health Club
Modesto, CA
03.2004 - 10.2011
- Monitored clients' progress, providing feedback to optimize performance and results.
- Instructed diverse group classes, enhancing participant engagement and retention.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
Fitness Instructor
Modesto Court Room Fitness Center
Modesto, CA
02.2001 - 04.2011
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Utilized social media and other marketing strategies to promote gym programs and services, attracting new clients and increasing revenue.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Cultivated supportive community atmosphere that encouraged clients to maintain their fitness regimens.
Education
High School Diploma -
California High School
San Ramon, CA06-1984
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Customer relations
- Customer satisfaction measurement
Interests
Timeline
Bus Aide
Storer Transportation
11.2011 - 04.2021
Fitness Instructor
In-Shape Health Club
03.2004 - 10.2011
Fitness Instructor
Modesto Court Room Fitness Center
02.2001 - 04.2011
High School Diploma -
California High School