Don Wijesundera
Wonthaggi
Summary
Versatile hospitality professional with 12 years of Front Office / Night Auditing and 7 years of Cheffing experience, I thrive in fast-paced, high-volume environments through time management and multi-tasking strengths.
With history of reliable and quality performances through meticulous eye for details, I seek new responsibilities, so I can continue to better myself.
Passionate, organized, hardworking and dependable, I intend to challenge myself, so I can add value to the team around me.
Overview
11
11
years of professional experience
Work History
Night Auditor
RACV Inverloch Resort
11.2020 - Current
- Enhancing guest satisfaction by managing guest suggestions, requests and complains efficiently, ensuring a smooth experience during overnight hours.
- Streamlining the Front Desk work flow by adopting and creating necessary procedures.
- General Front Desk duties including checking in and out guests, handling reservations, allocation of rooms, cooperating with different departments and contractors.
- Point of contact for after-hours functions, system and equipment malfunctions, medical and other emergencies.
- Maintaining accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Assistant Night Manager
Radisson On Flagstaff Gardens Melbourne
01.2019 - 12.2019
- Training new recruits on company protocols and standards of excellence.
- Delegating tasks to team members and ensuring timely completion.
- Boosting employee morale and productivity with constructive feedback.
- Ensuring safety and security of guests, employees and property by monitoring surveillance systems and conducting routine patrols.
Night Auditor
RACV Healesville Country Club
03.2013 - 03.2018
- Point of contact in the absence of Senior Management.
- Dealing with emergencies.
Education
Certificate III - Commercial Cookery
Australian Institute of Trades
Richmond, VIC12.2006
Diploma - Hospitality Management
Holmesglen Institute
Glen Waverley, VIC12.2005
General Certificate Of Education (Advanced Level) - Including English Literature & French
Bandaranayake College
Gampaha, Sri Lanka08.2001
Skills
- Training and mentoring
- Teamwork and Collaboration
- Time Management -Multitasking
- Problem Solving and Decision Making
- Complaint resolution
- Analytical Thinking
- Hospitality service expertise
Languages
English
Full Professional
Sinhala
Native or Bilingual
Timeline
Night Auditor
RACV Inverloch Resort
11.2020 - Current
Assistant Night Manager
Radisson On Flagstaff Gardens Melbourne
01.2019 - 12.2019
Night Auditor
RACV Healesville Country Club
03.2013 - 03.2018
Certificate III - Commercial Cookery
Australian Institute of Trades
Diploma - Hospitality Management
Holmesglen Institute
General Certificate Of Education (Advanced Level) - Including English Literature & French
Bandaranayake College
Similar Profiles
Samuel AllenSamuel Allen
Front Office Receptionist / Reservations Agent at RACV Noosa ResortFront Office Receptionist / Reservations Agent at RACV Noosa Resort
Chloe StevensChloe Stevens
House Person / Housekeeper at RACV ResortHouse Person / Housekeeper at RACV Resort
Stella Rawlinson-FurnerStella Rawlinson-Furner
Front Desk Receptionist at RACV Resort NoosaFront Desk Receptionist at RACV Resort Noosa