Don Sterling
Lake Forest
Summary
Modernization and Service Sales Consultant with over 30 years of experience in consultative sales and project coordination. Expert in fostering strong client relationships and delivering impactful product presentations to meet unique customer needs.
Overview
31
31
years of professional experience
Work History
Modernization Sales Consultant
Kone Elevator
Costa Mesa, CA
12.2016 - Current
- Analyzed client needs to recommend tailored elevator and escalator solutions.
- Developed and maintained strong customer relationships.
- Collaborated with engineering teams to ensure project specifications were met.
- Delivered product presentations and demonstrations to prospective clients effectively.
- Mentored sales associates on product knowledge for increased team performance.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Associates in achieving their individual goals and targets.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Modernization Sales and Service Account Manager
Dover Elevator/Thyssenkrupp Elevator
Los Angeles, CA
06.1995 - 12.2016
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated project timelines and deliverables to ensure successful implementation of elevator systems.
- Analyzed client requirements and provided tailored solutions for elevator modernization projects.
- Managed communication between clients, engineers, and installation teams to streamline operations.
- Trained junior account managers on best practices in client management and project execution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Stayed current on company offerings and industry trends.
- Met existing customers to review current services and expand sales opportunities.
Education
General Education And Marketing
Orange Coast College
Costa Mesa, CASkills
- Product and service sales
- Consultative sales
- Sales strategies
- Design Planning
- Specification review
- Contract Negotiations
- Sales proposal creation
- Sales presentations
- Elevator industry expertise
- Industry trends
Timeline
Modernization Sales Consultant
Kone Elevator
12.2016 - Current
Modernization Sales and Service Account Manager
Dover Elevator/Thyssenkrupp Elevator
06.1995 - 12.2016
General Education And Marketing
Orange Coast College