District Manager – Toronto East
TK Elevator (Canada) Ltd.
Toronto, ON
2020 - 2023
- Increased EBIT from -3.4% to 18.9% in 12 months
- Revenue growth of 7% in first 12 months
- Unit Net Growth of 4% in first 12 months
- Reduced Non Billable Call Backs by 26% in the first 12 months
- Reduced Branch TSSA Directives by 83% in the first 12 months
- 80 Point improvement on NPS (Customer Satisfaction Survey)
- Highest TKE employee satisfaction in the country (Employee Survey)
- Reduced AR over 90 by 55% in the first 12 months
- Cancellations below 3 % 3 years running
- Created “Mechanic Accountability Matrix”
- Created Daily “Financial Accountability Tracker”
- Created and managed customer and performance KPI’s
- Increased operational efficiencies via Route Optimization
- 30 in-person Quarterly Mechanic Reviews
- Created and mentored a positive Safety culture
- Zero “Recordables” in 3.5 years
- Managed union and non-union staff of 42 using performance reviews and goal setting to drive a positive and productive safety and work culture
- Most Improved Branch in Canada – 2021