Donald J North

Results-driven Technical Support Manager with a proven track record in troubleshooting and technical training. Specializes in enhancing customer relationships and team performance through effective communication and leadership. Achievements include significant improvements in customer satisfaction ratings and operational efficiency. Dedicated to using expertise to foster continuous improvement in technical support operations.

• Chris Coello, IT Manager III at Amazon, 1-778-862-5696
• Annita Wilton, Director Shaw Communications, 1-306-381-8014
• Stacey Jamison, Chief Executive Officer at EC Managed IT, 1-604-812-4903

• Glen Sonnenberg, Vice President, Supply Chain at Shaw Communications, 09/09/17, Don is very good at co-collaborating and working with peers and 'level-up' leaders. In my time with Don, I saw Don identify a rather complex problem that crossed multiple departments and create a working group that met frequently. Don led the group, took actionable items away, held people accountable and ultimately made great progress. This was one example, but I regularly saw Don take the same approach in many areas and drive success.
• Anupama Rai, Project Manager at Centurions Inc., 09/06/17, Don was an excellent leader. He set me up for success by ensuring I was properly trained and had the confidence to take steps on my career path. He guided me toward my goal. His coaching skills helped me find my strength. It was a pleasure to work with him and do look forward working again in near future.
• Stacey Jamison, Chief Executive Officer at EC Managed IT, 12/09/16, Having worked with Don for over two and a half years, I can say that he is an excellent leader. I have challenged Don with placements related to hiring, training, and managing second language teams. In each case he has exceeded my expectations and built engaged teams with high measurable performance levels. I know I can count on him to deliver results, and do so even in challenging circumstance, and never at the expense of his people.

• Created a Nodal Support structure and reduced funding required to support sites by almost 50%. ** Adopted globally by Amazon as the new working standard
• Restructured Shaw Communications Technical Support training leading to an increase in Customer Satisfaction by 23%
• Migrated Shaw Business Support Nationally to a work from home structure during COVID while maintaining an impressive response time (time to answer) of 20 seconds