Don Hans
Edmonton,AB
Summary
Dedicated business support officer with 2 years of experience providing essential administrative and operational support to business processes. Skilled in managing projects and client relationship. Seeking to leverage my expertise to drive organizational success and support our team.
Overview
3
3
years of professional experience
Work History
Business Support Officer
CIBC
06.2021 - 05.2023
- Provide comprehensive administrative support to retail lending team by managing client inquires for personal loans, mortgages, arranging appointments.
- coordinate and execute pre-approved loan project for CIBC clients after covid ensuring confidentiality of information and compliance with company policies and regulations.
- Maintain and update our database, records and documentation of loans ensuring data accuracy and annual productivity of 128 percent.
- Prepare reports, presentation and documents for internal and external clients.
- Assist in planning and organizing CIBC quarterly meet, job fair, community fund raise events and workshops.
Sales Advisor
Rogers Communications
01.2021 - 05.2021
- Delivered exceptional customer service by understanding client needs, providing product knowledge and offered value-added solutions.
- Exceeded sales targets consistently, resulting in 98 percent productivity in the department and promotion as team lead.
- Developed and maintained strong client relationship by regular follow up.
- Provided feedback to manager based on customer insight and sales oppertunities.
- Contributed to sales strategies, participated in sales training program and trained new hires for the company.
- Collaborated with cross-functional teams to ensure proper timely delivery of our services.
Marketing Analyst Intern
MaxSold
02.2020 - 05.2020
- Conducted an analysis of a marketing promotion from the department using Python software.
- Created visual reports highlighting how paid promotions are working in different social media platforms using microsoft Power BI.
- Presented findings and provided recommendations to the marketing department.
- Proposed a new digital marketing strategy and key performance metrics.
Education
Post-Baccaleurate Diploma - Business Analytics
St. Lawrence College
Kingston, ON06.2020
Bachelor of Accounting - Accounting And Finance
St. Berchmans College
Kerala, India04.2018
Skills
- Office Administration
- Problem Solving
- Verbal and written Communication
- Customer Service
- Organization
- Attention to details
- Proficiency in MS office
- Independent and Team Player
- Data analytics
- Confidentiality
- Professional
- Flexible
Languages
English
Full Professional
Hindi
Limited Working
Tamil
Professional Working
Malayalam
Native or Bilingual
Timeline
Business Support Officer
CIBC
06.2021 - 05.2023
Sales Advisor
Rogers Communications
01.2021 - 05.2021
Marketing Analyst Intern
MaxSold
02.2020 - 05.2020
Post-Baccaleurate Diploma - Business Analytics
St. Lawrence College
Bachelor of Accounting - Accounting And Finance
St. Berchmans College
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