Don Dragich
Dispatcher
Edmonton,Alberta
Summary
Accomplished Logistics Coordinator with a proven track record at Worldwide Consulting, enhancing operational efficiency and customer satisfaction. Expert in inventory management and adept at fostering vendor relationships, demonstrated leadership in supervising teams and streamlining dispatch operations. Achieved significant improvements in service delivery by leveraging strong problem-solving skills and accounting principles knowledge.had own trucks 5 at one time did dispatch manger etc am not afraid to work long hrs and will drive truck to deliver load if driver is sick will stay out of town long periods of time
Overview
12
12
years of professional experience
Work History
Logistics Coordinator
Worldwide Consulting
Calgary, AB
09.2010 - 07.2012
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.tracked shipments and schedules of truck and mods and off load times kept track of hrs etc
Dispatch Supervisor
Kem Enterprises
Fort McMurray, AB
11.2008 - 12.2010
- Supervised team of Number employees and provided training focused on maximizing overall performance.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
- Managed budgetary responsibilities for the dispatch team, carefully monitoring expenses to ensure fiscal goals were achieved without sacrificing operational efficiency or quality of service delivered.
- Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Championed safety protocols within the dispatch department, conducting regular reviews of procedures and ensuring adherence to established guidelines at all times.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Supervisor
Allnite Trucking
Boyle, AB
09.2000 - 11.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Grade 12 -
St Albert High
St. Albert, ABSkills
Shipping Documentation
Languages
English
Elementary
Timeline
Logistics Coordinator
Worldwide Consulting
09.2010 - 07.2012
Dispatch Supervisor
Kem Enterprises
11.2008 - 12.2010
Supervisor
Allnite Trucking
09.2000 - 11.2005
Grade 12 -
St Albert High
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