Summary
Overview
Work History
Education
Skills
volunteer experience
hobbies and interests
Languages
Timeline
Generic

Domonique Quirion-Currie

Scarborough,ON

Summary

To obtain a customer service position in an organization where I can build new skills and gain more valuable work experience.


To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Nanny

Amanda Cutten
03.2019 - Current
  • Enhanced children's cognitive development by implementing engaging educational activities.
  • Promoted healthy eating habits for improved nutrition, preparing nutritious meals and snacks daily.
  • Fostered strong relationships with families, prioritizing open communication and trust building.
  • Supported children's emotional growth by providing a nurturing environment and addressing individual needs.
  • Boosted language acquisition skills through interactive storytelling and reading sessions.
  • Developed age-appropriate routines to establish structure in children's daily lives, fostering a sense of security and predictability.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Helped children complete homework assignments and school projects.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Stayed current on toy and child-related recalls and safety warnings.
  • Identified warning signs of emotional and developmental problems in children.
  • Supervised children on playground to help develop physical and social skills.
  • Managed challenging behavior effectively by implementing positive discipline techniques tailored to each child''s temperament.
  • Facilitated creative expression through arts and crafts projects, stimulating imagination and fine motor skills development.
  • Collaborated with parents on developmental milestones, sharing observations and discussing strategies for continued progress.
  • Ensured a safe environment for playtime activities, closely monitoring interactions while encouraging independence and problem-solving skills.
  • Provided transportation to extracurricular activities, promoting socialization opportunities outside of the home setting.
  • Assisted with homework completion, offering guidance and support as needed to enhance academic success.
  • Maintained household cleanliness through light housekeeping tasks, contributing to a well-organized living space for the entire family.
  • Organized educational outings such as museum visits or nature walks, integrating hands-on learning experiences into everyday life.
  • Established bedtime routines that fostered restful sleep patterns, promoting overall health and wellness for growing children.
  • Implemented stress-reducing techniques during transitions or new situations, ensuring adaptability in changing environments.
  • Encouraged physical activity through outdoor play sessions or participation in organized sports teams.
  • Cared for sick children when necessary, administering medication according to parental guidelines while maintaining a comforting presence during recovery periods.
  • Actively participated in family events and gatherings, seamlessly integrating into the family dynamic while providing additional support when needed.
  • Assisted with light housekeeping duties as well as running errands.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Taught children everyday skills and language.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Engaged with children on age-appropriate level.
  • Taught children basic life skills, manners and personal hygiene.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Established and maintained safe play environment for children.
  • Transported children to and from activities using personal or family vehicle.
  • Transported children to and from school, medical appointments and extra-curricular activities.


QC&CO Cleaning and Organizing

Owner
04.2019 - 11.2023
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
  • Improved sales by 90% through targeted marketing tactics.

Service Advisor

Canadian Tire (Auto Service)
08.2018 - 10.2019
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with the parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Motivator

GoodLife Fitness (Customer Service)
11.2015 - 03.2019
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Contributed to team success by cross-training in various administrative roles, and providing backup support when necessary.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Jump (Child Minding)

Good Life Fitness
01.2016 - 03.2019
  • Improved children''s communication abilities by engaging them in age-appropriate conversations and storytelling sessions.
  • Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
  • Established trusting relationships with families, maintaining open communication about their child's progress.
  • Assisted children with homework and school projects, reinforcing learning concepts introduced in the classroom.
  • Implemented creative art projects to engage children's imaginations while developing fine motor skills.
  • Provided personalized care for infants by feeding, changing diapers, soothing, and creating a comforting environment during nap times.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
  • Enforced rules and managed behaviour through developmentally appropriate discipline.
  • Provided emotional support and guidance to children during difficult times.
  • Assisted in potty training and other daily hygiene activities to support child development.

Personal Trainer

Good Life Fitness
03.2017 - 01.2018
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
  • Increased client retention through consistent communication, motivation, and support.
  • Boosted personal training revenue by promoting additional services to existing clients.
  • Fostered a positive workout environment with upbeat energy and a professional demeanour.
  • Streamlined scheduling processes for better time management and session availability.
  • Educated clients on proper exercise techniques, reducing the risk of injury during workouts.
  • Conducted comprehensive fitness assessments, setting realistic goals for each client's unique needs and abilities.
  • Consistently exceeded monthly sales targets by effectively presenting personal training packages to potential clients.
  • Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall well-being.
  • Trained clients during strength training, cardiovascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Motivated clients to stay on track with fitness goals with a positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.

Sales Agent

JunkNet Software
04.2015 - 09.2015
  • Increased sales revenue by developing and maintaining strong client relationships.
  • Implemented effective sales strategies for consistent growth in market share.
  • Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
  • Conducted product demonstrations for potential clients, showcasing unique features and benefits that led to increased sales.
  • Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
  • Continuously updated product knowledge through training sessions and independent research, ensuring accurate information was relayed to customers.
  • Developed and implemented sales strategies to increase profits.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Associate

William Ashley Warehouse, Children’s Department
10.2013 - 12.2013
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Streamlined processes within the store's operations by organizing merchandise layouts for easy access.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Agent

1-800-Got-Junk, National Call Center
04.2015 - 09.2015

Administrator

Get Fit Toronto
06.2011 - 07.2012
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue-resolution efforts.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Developed effective improvement plans in alignment with goals and specifications.

Education

George S. Henry Academy
06.2014

Skills

  • Positive Attitude
  • Strong work ethic
  • Time Management Abilities
  • Amazing communication skills
  • Self Confidence
  • Computer Skills
  • Data Entry
  • Multitasking and Organization
  • Tech-Savvy
  • Listening Skills
  • Goal-oriented mindset

volunteer experience

  • Donview Health and Wellness Academic, Educational Assistant, 09/2010, 04/2012, Helped tutored various students in grades 7 through 8, Provided Educational planning towards high school course, Assisted teacher(s) with daily planning
  • Girls to Woman Club, Yearbook Committee, 10/2009, 10/2013

hobbies and interests

  • Fitness
  • Health and Wellness
  • Helping People
  • Contributing to building brands
  • Child Development

Languages

English
Full Professional

Timeline

QC&CO Cleaning and Organizing

Owner
04.2019 - 11.2023

Nanny

Amanda Cutten
03.2019 - Current

Service Advisor

Canadian Tire (Auto Service)
08.2018 - 10.2019

Personal Trainer

Good Life Fitness
03.2017 - 01.2018

Jump (Child Minding)

Good Life Fitness
01.2016 - 03.2019

Motivator

GoodLife Fitness (Customer Service)
11.2015 - 03.2019

Sales Agent

JunkNet Software
04.2015 - 09.2015

Sales Agent

1-800-Got-Junk, National Call Center
04.2015 - 09.2015

Sales Associate

William Ashley Warehouse, Children’s Department
10.2013 - 12.2013

Administrator

Get Fit Toronto
06.2011 - 07.2012

George S. Henry Academy

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Domonique Quirion-Currie