Public health, Public policy, Industrial phycology, clinical psycology
Domonic Heads
Merced
Summary
Dedicated case manager with proven skills in conflict resolution, active listening, and documentation proficiency. Committed to enhancing client outcomes through effective communication and comprehensive care coordination. I have the will and the power and a leaders mind set to be in management.
Results-oriented case manager experienced in coordinating client assessments and developing tailored service plans. Adept at facilitating communication between clients and service providers, ensuring timely support and improved outcomes. Passionate about empowering clients through education and resource access.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Christ Ministries
Los Angeles, CA
09.2021 - 01.2023
- Coordinated client assessments to identify needs and develop effective service plans.
- Facilitated communication between clients and service providers to ensure timely support.
- Monitored client progress, adjusting care plans as necessary to meet changing needs.
- Provided crisis intervention and conflict resolution to improve client outcomes.
- Maintained accurate case documentation in compliance with organizational standards.
- Collaborated with community resources to enhance client access to services and support systems.
- Educated clients on available programs, promoting self-advocacy and resource utilization.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Provided therapy to clients
- Administered medication
Quality Control Inspector
PIHD
Long Beach, CA
01.2019 - 02.2021
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Identified defects and implemented corrective actions to enhance product reliability.
- Collaborated with production teams to resolve quality issues promptly.
- Maintained detailed records of inspection results and non-conformance reports.
- Provided samples for the USDA
- Loaded data into computer systems
- trained other workers
- Lead
- Forklift driver
- Inspected
- Used numous machinery
Uber Driver
Uber
San Francisco, CA
07.2025 - Current
Education
Associate of Science - Psychology
East Los Angeles College
Monterey Park, CA06-2025
Bachelor of Arts - Psychology
University of California, Merced
Merced, CA06-2026
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Care coordination
- Community resources
- Critical thinking
- Documentation proficiency
- Records management
- Data entry and analysis
- Crisis intervention
- Emotional awareness
- Treatment Planning
- Case management tracking
- Patient support
- Home visits and inspections
- Patient assessment
- Direct patient care
- Staff education and training
- Quality assurance controls
- Utilization management
- Group therapy
- Recruitment
- HIPAA compliance
- Goal setting
- Risk assessment
- Report writing
- Financial resource management
- Financial support
- Insurance regulations
- Multitasking Abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved clinical issue with mentally disabled patients.
- Supervised team of 3 staff members.
- AA degree in psychology
- Deans list
- scholarships
Certification
- Licensed forklift driver - 2016-2021
- CPR Training - 2015-2019
- Certified caregiver, Guardian angels - 2016-2018
- HIPPA
- Inspector
- exterminater
Interests
Timeline
Uber Driver
Uber
07.2025 - Current
Case Manager
Christ Ministries
09.2021 - 01.2023
Quality Control Inspector
PIHD
01.2019 - 02.2021
Associate of Science - Psychology
East Los Angeles College
Bachelor of Arts - Psychology
University of California, Merced