Doménica Tapia Flor
Ottawa,ON
Summary
Hardworking and dedicated candidate looking for a job in any field related to Customer Service. Background of 8+ years in direct work with people and groups. High skills in identifying customer needs and addressing them, as well as communication, leadership, and teamwork skills. Very creative, responsible, flexible, and easily adaptable. Always willing to learn and strive for excellence
Overview
8
8
years of professional experience
Work History
Private Practice
Self Employed Services
01.2018 - Current
- Documented patient information, treatment plans, and patient responses
- Built and maintained therapeutic relationships, fostering positive, supportive, and empowering client environments.
- Implemented evidence-based interventions through cognitive-behavioral and solution-focused therapy.
- Provided crisis intervention to support clients during times of urgent need.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care, in person and online.
Dog Walker
Rover
04.2023 - Current
- Provided dogs with exercise and fresh air to promote dog health.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Made owners comfortable with care by following instructions and meeting dog needs.
Waitress and Cashier
Cheese Lovers’ Pizza & Greek
09.2022 - 05.2023
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Psychologist
Correctional Facility
02.2019 - 03.2021
- Delivered individual and group therapy to people deprived of their liberty
- Conducted patient observations by monitoring behavior and documented physical health, family history, and medications in mental health assessment reports.
- Implemented support groups for NA and AA.
- Developed psychological reports requested by the judiciary, for prison benefits and voluntary transfers
Child and Family Therapist
FUDRINE
01.2018 - 01.2019
- Assisted in the diagnosis, rehabilitation, and integration of children with disabilities
- Delivered individual and family therapy to children with cerebral palsy and Down Syndrome, and their families.
- Explained policies, procedures, and instructions to parents.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Used MS office to manage and update electronic case files.
Brand Promoter
Various Brands
08.2015 - 08.2018
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Assisted customers with product selection based on individual needs and preferences.
- Increased sales by effectively communicating product benefits.
Bartender and Waitress Assistant
Session Club
09.2015 - 08.2016
- Served high customer volumes during special events, nights, and weekends.
- Followed directions from the lead Waitress to deliver exceptional guest service.
- Followed strict hygiene procedures to adhere to Food and Beverage regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Maintained pleasant interaction with guests to provide high levels of customer satisfaction.
Education
Community And Justice Services Diploma - Community And Social Services
Algonquin College
Ottawa, ON04.2024
Certification as Forensic and Criminalistic Assistant - Forensic Science
Training Centre Praxis
Quito, Ecuador08.2022
Associate of Science - Clinical Psychology And Educational Psychology
Universidad San Francisco De Quito
Quito, Ecuador06.2018
Academic Exchange in Psychology Career - Psychology
Universidad De La Cuenca Del Plata
Corrientes, Argentina08.2016
Skills
- Problem-solving abilities & multidisciplinary work
- Detailed oriented
- Client Goal Planning
- Customer Service Orientation
- Analytical and Critical Thinking
- Administrative Support
- Team Meetings
- POS Inventory System Operation
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Individual - Group Therapy & Crisis Intervention
- Standard First Aid & CPR
- Smart Serve Certification
Internships and Volunteering
INTERNSHIPS
ONU (United Nations in Ecuador) | Quito, EC
- Cooperation with Mental Health workers in the project “Caminando” with victims of sexual violence
SIME (University Hospital) | Quito, EC
- Clinical Psychologist Intern - Cognitive Behavioral Therapy
Judicial Mediation Center | Corrientes, ARG
- Legal Psychologist Intern
PERSONAL EXPERIENCE
In From the Cold Program, Parkdale United Church | Ottawa, ON
· Volunteer to host and serve food to homeless people
PAE - Ecuadorian Animal Protection | Quito, EC
· Volunteer in the care of stray dogs and cats
· Veterinary assistance
· Fundraising events
A roof for my country project | Ecuador and Argentina
· Participant/Volunteer in the “A ROOF FOR MY COUNTRY” project, through campaigns, fundraising and materials.
· Visits to vulnerable sites and interaction with people
A home for your children | Quito, EC
· Volunteer at the Ecuadorian Orphanage “A Home for Your Children”.
· Assistance with children at risk.
SOLCA - Society for the Fight Against Cancer SOLCA | Quito, EC
· Volunteering, working with children with cancer and their families.
Timeline
Dog Walker
Rover
04.2023 - Current
Waitress and Cashier
Cheese Lovers’ Pizza & Greek
09.2022 - 05.2023
Psychologist
Correctional Facility
02.2019 - 03.2021
Private Practice
Self Employed Services
01.2018 - Current
Child and Family Therapist
FUDRINE
01.2018 - 01.2019
Bartender and Waitress Assistant
Session Club
09.2015 - 08.2016
Brand Promoter
Various Brands
08.2015 - 08.2018
Community And Justice Services Diploma - Community And Social Services
Algonquin College
Certification as Forensic and Criminalistic Assistant - Forensic Science
Training Centre Praxis
Associate of Science - Clinical Psychology And Educational Psychology
Universidad San Francisco De Quito
Academic Exchange in Psychology Career - Psychology
Universidad De La Cuenca Del Plata
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