Domnica Jemna

• Facilitate communication between VP, Executive Team, Finance, Procurement, and HQ. • Organise meetings and conferences, manage action items, and arrange logistics. • Coordinate VP’s document signings, event planning, and travel arrangements. • Structure meeting agendas, manage Outlook invitations, and coordinate executive visits. • Assist in integrating new company processes. • Manage budget and operations for a residential and commercial real estate complex. • Serve as a primary contact for suppliers of linguistic, legal, and logistical services. • Provide training and coordinate collaborative learning resources

• Ensure accurate ledger entries and allocations. • Prepare monthly and annual reports on receivables, deposits, and collections. • Input data corrections following approved procedures. • Propose monthly returns and investigate financial accounts. • Conduct due diligence on potential investments for investor presentations. • Develop and implement creative problem-solving solutions. • Exhibit respect, friendliness, and willingness to assist. • Adapt quickly to new concepts and tasks.

• Managed annual advertising POs in SAP for Canada-wide multimedia ads and Quebec marketing budget. • Reported monthly print and online media metrics to Operations using Excel dashboard. • Designed engaging promotional brochures and flyers. • Led successful digital marketing campaigns to boost website traffic. • Maintained and enhanced company reputation in target markets. • Organized internal and external marketing events. • Developed content calendar for efficient social media, blog, and email scheduling.• Created compelling trend reports and product materials. • Utilized online and offline marketing strategies to drive lead generation and sales growth.

• Managed marketing budgets to control costs and improve ROI.

• Analyzed campaign performance for continuous improvement.

• Built relationships with stakeholders and media for press coverage.

• Mentored local personnel on productivity best practices.

• Mentored employees, drafted scripts, and resolved complex issues. • Collaborated with leadership to improve operations. • Entered timesheets and forwarded payroll directions; Managed the ordering and inventory of regional office supplies and shipping distribution at optimised cost • Addressed escalation complaints and forwarded to concerned departments• Conducted meetings, assisted customers, and supervised administrative tasks.• Assisted in recruitment, analyzed data, and managed office activities. • Provided regular compliance reports for AVP clear decision-making, enhanced customer satisfaction, and identified improvement opportunities. • Developed standards to minimise regulatory risks and handled shipping activities. • Organised meetings and maintained high performance evaluations.

•Managed multiple tasks effectively with flexibility. • Handled inbound/outbound calls in two languages for campaigns like MBNA and Rogers. • Identified upselling opportunities, boosting company revenue. • Attended training sessions to improve telephone skills and program knowledge. • Maintained consistent performance under pressure, enhancing customer satisfaction. • Resolved issues and improved first-call resolution rates through analysis and mentoring.• Exceeded monthly performance metrics consistently in a high-volume call center.

• Inspection of the first editorial draft issued by the printing the press, analysing graphical imprint conformity or editing script; addressing the correction before final issue mass impression • Conducted meticulous corrections with Adobe In Design and corrected visuals and adapted photographs with Adobe Photoshop • Managed time efficiently in order to complete all tasks within deadlines. • Demonstrated a high level of initiative and creativity while tackling difficult tasks.