Dominyc Taylor-Pollitt

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase customer online reviews.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed employee evaluations, while enhanced company efficiency by optimizing workflows and introducing new managerial approaches, resulting in a increase in team productivity and employee retention by fostering positive work environment.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal customers.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

During COVID 19, while all airlines were grounded. I was involved with the 4 private chartered flights of over 200 pets from Canada to Australia and New Zealand.

• Client communication and customer service
• Pet travel document assessment, draft and verify
• Ensuring pets met the import requirements for NZ and Australia

• Planning and setting up themed birthday parties.
• Marketing, product sourcing and general entrepreneurial tasks.
• Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference.
• Interacted well with customers to build connections and nurture relationships resulting in repeat business.
• In 2020 Company closed due to COVID-19, and imminent immigration to Canada.

• Plan and arrange International transport for Live Animals
• Prepare, draft and verify Veterinary documents.
• Build and Maintain relationships with Clients, Vets and Breeders.
• Export customs clearance documents preparation and submission.
• Petty Cash control for accounts department.
• Marketing and brand promotion through attending international IPATA (IPATA.org) conferences.
• Built strong relationships with clients through exceptional communication and personalized service.
• Handled sensitive information with professionalism and discretion.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.

• Reservations management and front Office supervision
• Payment and cash management including Payroll.
• Guest Liaison
• Room Division management including inventory management.
• Marketing, brand awareness and business development at the annual INDABA Travel and Tourism trade show.
• Trained employees in essential job functions while mentoring and supporting junior staff members to apply best practices and follow SOPs.
• Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.

• Cashier while building a magical experience for the guests.
• Disney Trainer of new "Cast Members".
• Cultural representative including sales in Food and Beverage Outlets in accordance with the "Disney Method".
• Fostered a welcoming environment for international visitors, providing information on cultural norms and etiquette while visiting Disney's Animal Kingdom.