Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Dominique Shuh-Dey

Kitchener,ON

Summary

Proven multitasker and problem-solver, I excelled at Canadian Surrogacy Options by streamlining administrative processes, enhancing efficiency by 30%. My empathetic communication and organizational skills fostered strong relationships and seamless care coordination at ParaMed Home Health Care, demonstrating my ability to adapt and deliver results in diverse roles.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Fireside Deli & Family Restaurant
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Executive Administrative Assistant

Canadian Surrogacy Options
04.2022 - 03.2024
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.

Server

Cambridge Mill Restaurant
02.2022 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

PSW

Ilcwr
04.2019 - 03.2022

Community outreach worker

  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with meal preparation according to dietary restrictions, promoting healthy eating habits among patients.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

PSW

Winston Park Retirement Home
10.2020 - 01.2022
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

PSW

ParaMed Home Health Care
11.2018 - 11.2019
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Ensured medication adherence for patients by administering prescribed medications on time and monitoring their effects.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Promoted independence among patients by developing individualized care plans that focused on their unique needs and abilities.

PSW

Red Cross Care Partners
09.2015 - 11.2017
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
  • Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with meal preparation according to dietary restrictions, promoting healthy eating habits among patients.
  • Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
  • Collaborated with healthcare professionals to ensure seamless delivery of services for optimal patient outcomes.

PSW

Millwood Manor Retirement
03.2014 - 11.2016
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
  • Assisted with meal preparation according to dietary restrictions, promoting healthy eating habits among patients.
  • Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
  • Collaborated with healthcare professionals to ensure seamless delivery of services for optimal patient outcomes.
  • Facilitated mobility assistance for patients with limited physical capabilities, utilizing proper body mechanics to prevent injuries for both parties involved.
  • Monitored vital signs regularly to detect early warning signs of health issues, promptly reporting any changes to supervising medical staff.
  • Educated family members about disease processes, treatment options, self-care strategies, and available resources to promote informed decision-making regarding their loved one''s health management plan.
  • Provided respite care for family members, allowing them necessary breaks from caregiving responsibilities while ensuring continuous support for their loved ones.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Education

Personal Support Worker - Health Care Administration

Everest College of Medicine
Kitchener
09.2014

Skills

  • Friendly, Positive Attitude
  • Attention to Detail
  • Time Management
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Computer Skills
  • Organizational Skills
  • Problem Resolution

Certification

Personal support worker diploma

Timeline

Server

Fireside Deli & Family Restaurant
01.2024 - Current

Executive Administrative Assistant

Canadian Surrogacy Options
04.2022 - 03.2024

Server

Cambridge Mill Restaurant
02.2022 - 11.2023

PSW

Winston Park Retirement Home
10.2020 - 01.2022

PSW

Ilcwr
04.2019 - 03.2022

PSW

ParaMed Home Health Care
11.2018 - 11.2019

PSW

Red Cross Care Partners
09.2015 - 11.2017

PSW

Millwood Manor Retirement
03.2014 - 11.2016

Personal support worker diploma

Personal Support Worker - Health Care Administration

Everest College of Medicine
Dominique Shuh-Dey