Dominique Sampaio

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Served high customer volumes during special events, nights, and weekends.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

• Conducted candidate screening, interviews and onboarding to build high-performance team aligned with club standards and service expectations.
• Developed and led training programs that elevated service standards, boosted sales performance, and increased client satisfaction - Contributing to higher revenue and repeat clientele.
• Trained and mentored new bottle servers, including those with no prior experience, ensuring mastery of service standards, upselling techniques, customer engagement, and compliance with state liquor laws.
• Fostered a supportive, growth-focused culture that encouraged teamwork, professional development, and accountability.
• Oversaw daily operations in a high-volume, luxury nightlife venue, including inventory management, floor supervision, and service quality control.
• Thrived in a fast-paced, customer-facing environment requiring flexibility, problem-solving, and exceptional interpersonal skills.

• Facilitated training and onboarding for incoming office staff.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Volunteered to help with special projects of varying degrees of complexity.
• Wrote reports, executive summaries and newsletters.
• Created and managed office systems to efficiently deal with documentation.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

*Company divested; Continued same role under new ownership*

• Owned customer success and website performance strategies for a large automotive portfolio, driving performance aligned with client business goals.
• Conducted regular strategic consultations, coaching clients on best practices, lead generation, and product adoption to maximize ROI.
• Mentored and developed junior team members, fostering a culture of continuous learning and high performance.
• Developed and implemented data-driven performance strategies using analytics platforms to inform decision-making.
• Refined onboarding and training programs to ensure seamless client adoption and engagement.
• Acted as a Subject Matter Expert(SME) collaborating across departments to streamline operations and enhance client support.
• Proactively identified areas for client improvement, leading to increased engagement, retention and revenue growth.
• Facilitated quarterly business reviews and partnered with product teams to integrate client feedback into product enhancements.