Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Dominique Samo

Brampton,ON

Summary

Dedicated Customer Service Representative with over 3 years of experience delivering excellent support in telecom, retail and financial services. Background in education enhances ability to explain complex information clearly and patiently. Proven ability to handle high call volumes, resolving inquiries efficiently, and maintain high customer satisfaction. Recognized for professionalism, empathy and problem solving skills with minimal supervision

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Millennium1Solutions
02.2025 - Current
  • Answered inbound customer calls, providing accurate information and resolving inquiries efficiently.
  • Achieved issue resolution on first contact, minimizing escalations and enhancing customer satisfaction.
  • Recognized for strong listening skills and maintaining a positive tone in high-stress situations.
  • Delivered quality service to diverse customers while consistently meeting performance targets.
  • Utilized CRM tools for case logging, ticket management, and documentation of interactions accurately.

Customer Service Representative

Rhemedia Ltd
01.2024 - 11.2024
  • Responded to telephone inquiries and order requests, offering timely assistance and product information
  • Achieved first-call resolution for most issues, earning praise from supervisors
  • Developed strong communication skills by working with clients from various cultural and linguistic backgrounds.

Receptionist

Asanji's Momo business
03.2022 - 12.2023
  • Served as primary point of contact for clients, delivering professional service in person and via phone.
  • Guided clients through service procedures to enhance overall experience.
  • Maintained accurate client records and managed confidential information securely.
  • Provided administrative support by typing correspondence and coordinating with internal departments.

Education

Skilled Communication - Communications

Dubois Centre
Centre Region
11.2023

Bachelor's Degree - Logistics And Transport

Siantou University Institute
Center Region
05.2023

Skills

  • Customer service and client Relations (3 years)
  • Time Management and organization
  • Word Processing and typing
  • Conflict Resolution
  • Computer literacy
  • Front Desk and Reception Duties
  • Multitasking in high volume environments
  • Communication skills ( fluent in English and French )
  • Team collaboration

Languages

French
Full Professional
English
Full Professional

Timeline

Customer Service Representative

Millennium1Solutions
02.2025 - Current

Customer Service Representative

Rhemedia Ltd
01.2024 - 11.2024

Receptionist

Asanji's Momo business
03.2022 - 12.2023

Skilled Communication - Communications

Dubois Centre

Bachelor's Degree - Logistics And Transport

Siantou University Institute

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Dominique Samo