DOMINIQUE ROWE-JOHNSON

Managed school paperwork and child records to ensure compliance with state regulations. Coordinated with local and state agencies to maintain adherence to all requirements. Entered data for licensing and contract compliance, and assisted in organizing and storing program files at the end of each school year. Answered phone calls, greeted families, provided classroom information, and efficiently handled office and classroom supply orders.

Served as a representative for the Department of Health Care Services at hearings, writing position statements and addendums for various cases. Communicated with judges and the Scopes Unit to ensure proper documentation and case progression. Processed reimbursement claims for Medi-Cal and ensured compliance with Medi-Cal laws and regulations. Reviewed and validated Medi-Cal denial reimbursement claims, ensuring accurate and timely resolutions.

Welcomed guests with a positive attitude and professional demeanor, ensuring a memorable experience. Made and served brand-specific café beverages with a focus on speed, quality, and consistency. Maintained a clean and organized workspace by cleaning counters, machines, utensils, and seating areas daily. Memorized recipes for specialty coffee beverages and seasonal offerings, ensuring accurate preparation. Restocked display cases with visually appealing arrangements to promote food items such as bagels and coffee cakes. Efficiently handled the register during peak hours and concert nights, ensuring smooth transactions.

Answered customer calls regarding rentals and community events, providing exceptional service and support. Managed the supply budget, ordering necessary items to ensure smooth operations. Oversaw office management tasks, including booking rental spaces and assisting in planning community events. Scheduled interviews and trained new office employees to ensure efficient team performance. Improved customer satisfaction by expertly resolving conflicts and addressing concerns. Managed rental and meeting schedules, balancing the receipt book and handling all finances related to rentals.