Dominique Price
Sacramento
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Copart Auto Auctions
06.2024 - Current
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Mastered multiple software systems for seamless navigation during calls.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
Operator
Southwest Answering Service
09.2022 - Current
- Assisted callers in emergency situations with appropriate information and support.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used company's paging system to immediately contact specific personnel.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Customer Service Representative
PicknPull
11.2021 - 06.2023
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for services and company information
- Assisted customers with setting appointments, special order requests, and arranging pick-up
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Health Net
07.2021 - 08.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Assessed customer account information to determine current issues and potential solutions.
Loanpal
02.2020 - 06.2020
- Take work orders from supervisor for client trip Drive clients to their destinations on time Assist clients as they get into and out of the vehicle Report back to the supervisor when clients have been dropped off at their destination
- Report traffic delays in route back to supervisor Report any incidents or accidents to the supervisor Operate wheelchair lifts as needed Adhere to company policies and protocol.
Customer service rep
Gap INC
07.2018 - 02.2020
- Answer incoming calls Review credit scores, and accounts Calculate income Exercise good judgement.
Customer service Rep
Belami inc
06.2017 - 04.2018
- Answer incoming calls Take order Explain shipping and delivery details I make sure that I get the customers to the right department for assistant Follow proper procedure to make sure the customer's issue is taken care of.
A-Z Medical Transportation
01.2016 - 06.2017
- Show up to work in a timely manner 916-207-5964 Pricedominique_5@yahoo.com.
Telecom inc
02.2015 - 02.2016
- Handle all calls professionally and handle them in a timely matter Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Generate sales leads.
Customer service rep
ACT
02.2015 - 02.2015
- Exceedingly skilled in answering customer inquiries in a friendly manner set up new customer accounts as well as managed accounts Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution follow up on customer interactions.
Education
Medical Assistant Certificate -
Unitek College
Sacramento, CA01.2013
Skills
- Inbound and Outbound Calling
- Problem-solving abilities
- Call Center Operations
- Shipping and receiving understanding
- Senior leadership support
- Adaptive team player
- Courteous demeanor
- Operational Support
- Inspections and Reviews
- Issue Resolution
- Corrective Actions
- General Housekeeping
- Developing Operational Improvements
- Technical Support
- Documentation
- Problem-Solving Ability
- Medical Terminology Knowledge
- Research
- Microsoft Excel
- Policy and Procedure Adherence
- Computer Proficiency
- Managing Multiple Tasks
- CRM Software
- Customer Retention Strategies
- Typing Proficiency
Timeline
Customer Service Representative
Copart Auto Auctions
06.2024 - Current
Operator
Southwest Answering Service
09.2022 - Current
Customer Service Representative
PicknPull
11.2021 - 06.2023
Customer Service Representative
Health Net
07.2021 - 08.2021
Loanpal
02.2020 - 06.2020
Customer service rep
Gap INC
07.2018 - 02.2020
Customer service Rep
Belami inc
06.2017 - 04.2018
A-Z Medical Transportation
01.2016 - 06.2017
Telecom inc
02.2015 - 02.2016
Customer service rep
ACT
02.2015 - 02.2015
Medical Assistant Certificate -
Unitek College
Similar Profiles
Daniel ElkinsDaniel Elkins
Tow Truck Operator at Copart Auto AuctionsTow Truck Operator at Copart Auto Auctions
Brianne StarksBrianne Starks
DMV Title Clerk at Copart Auto AuctionsDMV Title Clerk at Copart Auto Auctions
Craig HahnCraig Hahn
Wheel Loader Operator at Copart Auto AuctionsWheel Loader Operator at Copart Auto Auctions