
Customer-focused retail professional with 10+ years of experience delivering strong customer experiences, leading teams, and maintaining operational excellence in fast-paced environments. Skilled in coaching employees, improving service execution, and building consistent customer-first culture through hands-on leadership and communication.
• Lead by example on the sales floor, setting expectations for customer experience and service quality
• Develop and coach a 15+ member team through hands-on training and real-time feedback
• Motivate team members through coaching, recognition, and clear expectations
• Delegate responsibilities while maintaining accountability for store execution and customer satisfaction
• Resolve customer and team concerns with professionalism and focus on positive outcomes
• Maintain operational excellence across scheduling, merchandising, inventory, and cash handling
• Ensure accuracy in deposits, register balancing, and compliance standards
• Support audio production workflows including recording, editing, and mixing
• Produce and refine audio using Pro Tools and Logic Pro
• Maintain structured systems for file management and session organization
• Collaborate with artists to deliver projects under deadlines
• Increased category performance by 300% within three months
• Executed merchandising and product placement for national accounts
• Promoted within four months based on performance
• Maintained inventory accuracy and visual merchandising standards
Customer Experience Team Leadership Coaching & Development Retail Operations Product Guidance Merchandising Inventory Control Scheduling Cash Handling Conflict Resolution Communication Pro Tools Logic Pro Mac OS