Dominique Moreno
La Habra
Summary
Highly motivated with background in retails sales, looking to add value and be an asset for the company. Skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive experiences that increase customer loyalty. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Mobile Expert
T-Mobile
Phoenix, AZ
04.2019 - Current
- Multiple time top seller in T-Mobile Arizona West District
- Maintained knowledge of sales and promotions, return policies and security practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Upselling by resolving customer complaints in a timely manner while adhering to company policies.
Nike Athlete
Nike
Carlsbad, CA
07.2015 - 12.2018
- Supported quality improvement program, processes and daily operations by monitoring activities and suggesting ideas to enhance outcomes.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Contributed innovative ideas and solotions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Education
GED -
Miracosta College
Oceanside, CA05-2013
High School Diploma -
La Habra High School
La Habra, CA03-2008
Skills
- Excellent people skills
- Multi-tasking strength
- Excellent communication
- Active listening
- Building rapport
- Coachable
- Problem-solving
- Adapt to diverse groups
- Customer service
Timeline
Mobile Expert
T-Mobile
04.2019 - Current
Nike Athlete
Nike
07.2015 - 12.2018
GED -
Miracosta College
High School Diploma -
La Habra High School