Dominique Leyva Ponce
Gatineau,QC
Summary
Over the past two years as a 911 dispatcher, I’ve developed the ability to thrive in high-pressure environments. I’ve honed my skills in managing critical situations, making decisive calls under pressure, and prioritizing urgent matters. My experience has also enhanced my ability to foster effective teamwork, allowing me to remain calm and composed in all circumstances.
Overview
2
2
years of professional experience
Work History
911 Emergency Dispatcher
Gatineau Police
Gatineau, Quebec
05.2023 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police and fire while tracking data in real-time.
Education
Bachelor's Degree - Criminology
University of Ottawa
Ottawa, ON04-2026
Diploma of College Studies - Pure Sciences And Language
Cégep De Sainte-foy
Québec, QC06-2022
Skills
- Critical thinking
- Crisis management
- Decision-making
- Stress tolerance
- Team collaboration
- Multitasking
Languages
French
Native/ Bilingual
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
911 Emergency Dispatcher
Gatineau Police
05.2023 - Current
Bachelor's Degree - Criminology
University of Ottawa
Diploma of College Studies - Pure Sciences And Language
Cégep De Sainte-foy
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