Dominique Jones
Corona
Summary
Dynamic and dedicated professional with a strong background in customer service and security from Homeland Security TSA. Proven ability to enforce policies with integrity while ensuring passenger safety. Skilled in cash handling and de-escalation techniques, consistently enhancing guest experiences and operational efficiency. Committed to maintaining high standards of service and safety.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Transportation Security Officer
Homeland Security TSA
Ontario, CA
10.2023 - 06.2025
- Screen passengers and baggage using advanced imaging technology to ensure safety compliance.
- Conduct thorough inspections of carry-on items to detect prohibited materials and maintain security standards.
- Implement security protocols effectively while adapting quickly to changing environments and procedures.
- Collaborate with team members to enhance operational efficiency and uphold a secure travel experience for passengers.
- Assist in training new officers on standard operating procedures and best practices for passenger screening.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Ensured accuracy in document verification, preventing unauthorized access to secure areas.
Team Member
Chick-fil-A
Corona, CA
04.2022 - 10.2023
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization of dining and kitchen areas.
- Assisted in training new employees on operational procedures and company standards.
- Managed inventory levels by restocking supplies and minimizing waste during peak hours.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Birthday Party Host
Chuck E Cheese
Corona, CA
03.2020 - 04.2022
- Coordinated birthday party activities, ensuring smooth execution of events and high guest satisfaction.
- Developed engaging party themes and activities tailored to children's interests, boosting participation rates.
- Managed inventory of party supplies, ensuring availability and minimizing waste during events.
- Trained new staff on event procedures, safety protocols, and customer service standards to maintain quality.
- Monitored guest interactions to identify areas for improvement, fostering a welcoming atmosphere throughout events.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Issued tickets to customers and collected payment and fees for desired services.
Cashier
Dollar Tree
Corona, CA
08.2019 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Monitored sales floor for potential theft or safety hazards, ensuring a secure shopping environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Jack in the Box
Corona, CA
12.2018 - 02.2019
- Trained new cashiers on operational procedures and customer engagement strategies.
- Implemented improved checkout processes to enhance transaction speed and reduce wait times.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Ride Operator
The Pumpkin Factory
Corona, CA
09.2017 - 11.2017
- Operated various rides ensuring safety protocols and operational standards were consistently met.
- Monitored ride performance, adhering to maintenance schedules to enhance reliability and guest satisfaction.
- Implemented efficiency improvements in daily operations, reducing wait times for guests during peak hours.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
Education
No Degree - Sociology
Norco College
Norco, CA04-2027
High School Diploma -
Corona Centennial High School
Corona, CA06-2019
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Customer service
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Order taking
- Product restocking
- Product knowledge
- Attention to detail
Timeline
Transportation Security Officer
Homeland Security TSA
10.2023 - 06.2025
Team Member
Chick-fil-A
04.2022 - 10.2023
Birthday Party Host
Chuck E Cheese
03.2020 - 04.2022
Cashier
Dollar Tree
08.2019 - 03.2020
Cashier
Jack in the Box
12.2018 - 02.2019
Ride Operator
The Pumpkin Factory
09.2017 - 11.2017
No Degree - Sociology
Norco College
High School Diploma -
Corona Centennial High School