Dominique Hayden
119 Littles Rd, Scarborough,ON
Summary
Customer service- oriented professional with 8 years experience seeking a career in the aviation industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Urban Behavior
07.2021 - 04.2022
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
Cashier
Food Basics
10.2019 - 02.2020
- Greeted customers entering the store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
Sales Associate
Footlocker
11.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites
Customer Service Cashier
McDoanld's
10.2017 - 02.2018
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
Administrative Assistant
B.H Trucking Enterprises
06.2016 - 09.2017
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management
Education
Flight Services - Operations & Cabin Management
Seneca College of Applied Arts And Technology
North York, ON04.2023
High School Diploma -
Francis Libermann Catholic High School
Toronto, ON06.2018
Skills
- Customer Service
- Adaptability
- Flexible and eager to accept new challenges and responsibilities
- Excellent Communication Skills
- Energetic and enthusiastic individual
- Organizational
- Thinks critically and quickly
- Able to multitask and work efficiently in diligent situations
Timeline
Customer Service Associate
Urban Behavior
07.2021 - 04.2022
Cashier
Food Basics
10.2019 - 02.2020
Sales Associate
Footlocker
11.2018 - 01.2019
Customer Service Cashier
McDoanld's
10.2017 - 02.2018
Administrative Assistant
B.H Trucking Enterprises
06.2016 - 09.2017
Flight Services - Operations & Cabin Management
Seneca College of Applied Arts And Technology
High School Diploma -
Francis Libermann Catholic High School
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