Dominique Gebhard
California City
Summary
Dynamic professional with a proven track record in customer service and office organization, honed across roles at JCPenney and other leading companies. Excelled in creating welcoming environments and streamlining check-in processes, enhancing customer satisfaction. Skilled in cash handling and problem-solving, demonstrating a keen attention to detail and a commitment to team collaboration.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Silver Saddle Ranch
08.2017 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Associate
Family Dollar
10.2016 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
JCPenney
10.2015 - 07.2016
- Assists customers: You seek out customers and do whatever you can to make their experience great from the sales floor to the register. You listen, you help, and you make them want to come back!
- Adjusts to customer flow: You are always on the move and available to provide assistance to customers or your co-workers.
- Maintains product presentation: You are always making adjustments to display the latest fashion and merchandise trends after the customer has taken time to explore all of our great products!
- Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you know just where to get more to ensure all of our customers have the styles and sizes they need.
- Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise or business processes.
Education
Bachelors Of Social Sciences - Cognitive Psychology
University of Phoenix
Phoenix, Arizona11.2013
Associates Degree - Business Education
University of Phoenix
Phoenix, Arizona08.2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Office organization
- Oral and writing communication
- Hospitality services
- Filing
- Initiative-taking
Timeline
Front Desk Receptionist
Silver Saddle Ranch
08.2017 - 01.2018
Sales Associate
Family Dollar
10.2016 - 07.2017
Customer Service Representative
JCPenney
10.2015 - 07.2016
Bachelors Of Social Sciences - Cognitive Psychology
University of Phoenix
Associates Degree - Business Education
University of Phoenix
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