Dominique Alicia Floyd
Nevada City
Summary
Dynamic and results-oriented professional with a proven track record of enhancing small business operations and customer satisfaction at The Modern Cottage NC. Expert in vendor relations and business marketing, with a knack for planning and execution. Demonstrated ability to improve service quality and foster strategic partnerships, boosting brand visibility and financial management efficiency.
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Healthcare professional with robust background in delivering high-quality patient care in home settings. Adept at fostering supportive environment and ensuring patient comfort. Known for collaborative teamwork and adaptability to changing care requirements. Proficient in patient care, medication management, and emotional support.
Overview
8
8
years of professional experience
Work History
Small Business Owner
The Modern Cottage NC
04.2020 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Restaurant Hostess
The Heartwood Eatery
04.2022 - 09.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
Home Health Aide
IHSS Adult Services Program and Various Companies
12.2016 - 03.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Education
General Studies - Business And Managerial Economics
College of San Mateo
San Mateo, CA06-1999
Skills
- Customer service
- Active listening
- Small business operations
- Planning and execution
- Business marketing
- Dining room management
- Safe food handling
- Sales and marketing
- Patient care
- Meal preparation
- Client documentation
- Nutrition management
Timeline
Restaurant Hostess
The Heartwood Eatery
04.2022 - 09.2024
Small Business Owner
The Modern Cottage NC
04.2020 - Current
Home Health Aide
IHSS Adult Services Program and Various Companies
12.2016 - 03.2020
General Studies - Business And Managerial Economics
College of San Mateo
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