Dominique Davis
Lakeland
Summary
Licensed Claims Adjuster experienced in reviewing, handling, and issuing payments for property, auto, large loss, commercial and catastrophe claims, damage appraisals, determining coverage and paying claims. I specialize in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with an emphasis on fairness and thoroughness. Background in property and auto claims. Trustworthy, dependable.
Overview
10
10
years of professional experience
Work History
Desk Adjuster
Catastrophe Response Unit
04.2019 - 01.2024
- Verify facts of loss and pertinent information to analyze and confirm coverage
- Establish ultimate reserves (anticipated cost to bring file to closure based on known facts)
- Explain and appropriately respond to insured’s, public adjusters, attorneys, and contractors during telephone contacts; as well as contact the appropriate parties to obtain information
- Timely submit reserve and payment approval requests, as appropriate
- Addressed problematic concerns per insureds, attorney representatives, and Contractors
- Prepared Xactimate estimates, Statement of Losses, and Letters for all payments
- Identify claims requiring a Reservation of Rights and refer for management approval
- Draft denial letters for carrier approval
- Identify and refer claims with subrogation potential to the subrogation department.
Offensive Quarterback
Ottawa Redblacks
05.2018 - 11.2021
- Established a strong work ethic, dedicating time outside of practice hours to improve physical fitness and skillset.
- Enhanced team performance by developing and implementing strategic offensive plays.
- Cultivated an environment of mutual respect among teammates, fostering camaraderie both on and off the field.
- Strengthened team cohesion through clear communication of play calls and adjustments at the line of scrimmage.
Concierge Adjuster
Frontline Insurance
10.2017 - 08.2021
- Consistently provided excellent customer service to policy holders after suffering a loss by working closing with all internal departments to determine and apply appropriate coverage
- Collaborated with SIU and Subrogation departments to identify potential fraud and subrogation opportunities
- Documented all aspects of claims, determined repair cost, replacement cost versus actual cash value, utilized replacement sources, completed proper reserving, and issued payment transactions
- Provided verbal and written reports and explanations on claims, process and status reports to members, claimants, agents, and other interested parties.
Offensive Quarterback
Winnipeg Blue Bombers
05.2015 - 11.2017
- Mastered playbook comprehension, ensuring seamless execution of designed plays during competition.
- Displayed poise under pressure, guiding the team through high-stakes situations with confidence and composure.
- Led the team to multiple victories through effective communication and decision-making on the field.
- Collaborated with coaching staff to analyze opposing defenses for optimal game plan development.
Claims Adjuster
Geico
02.2014 - 10.2017
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Took first notice of loss and worked claims from beginning to end, assigning proper adjusters if needed
- Responsible for opening proper reserve lines needed for payment on claims
- Responsible for advising liability to all parties involved in the loss and advising coverage to policy holders when going over claim details
- Evaluated all evidence with the goal of creating positive outcomes for client's claims
- Trained other claims staff members on proper handling and evaluation of injury claims
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Accurately documented, researched and resolved customer service issues.
Education
Bachelor of Science - Communications
East Carolina University
Greenville, NC05.2012
Associate of Science - General Studies
Fort Scott CC
Fort Scott, KS12.2009
High School Diploma -
Kathleen Senior High School
Lakeland, FL06.2007
Skills
- Coverage Verification
- Claims analysis
- Microsoft Office
- Workflow Management
- Claim Settlement
- Highly motivated
- Advanced computer skills
Personal Information
Title: 0620 - Adjuster - All Lines
License
G131958 (FL)
Timeline
Desk Adjuster
Catastrophe Response Unit
04.2019 - 01.2024
Offensive Quarterback
Ottawa Redblacks
05.2018 - 11.2021
Concierge Adjuster
Frontline Insurance
10.2017 - 08.2021
Offensive Quarterback
Winnipeg Blue Bombers
05.2015 - 11.2017
Claims Adjuster
Geico
02.2014 - 10.2017
Bachelor of Science - Communications
East Carolina University
Associate of Science - General Studies
Fort Scott CC
High School Diploma -
Kathleen Senior High School
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