DOMINIQUE ANAYA
Irvine
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mailroom Manager
Better Tax Relief
07.2024 - 01.2026
- Oversaw daily mail sorting and distribution processes to ensure timely delivery of correspondence.
- Developed training materials for new hires, enhancing onboarding experience and knowledge retention.
- Collaborated with departments to streamline interoffice communication through efficient mail routing systems.
- Conducted regular audits of mailroom operations, identifying areas for process enhancement and compliance adherence.
- Established protocols for handling confidential or sensitive materials securely, maintaining privacy standards as required by company policies.
- Ensured compliance with relevant industry regulations by staying updated on changes affecting mailing services or postage rates.
Mailroom Lead
Advanced Sterilization Products
09.2021 - 03.2024
- Monitored inventory levels of supplies such as envelopes, labels, packaging materials, ordering additional stock when necessary.
- Maintained records for all incoming and outgoing packages, tracking shipments, postage expenses.
- Performed administrative duties such as creating reports on mailroom activity, managing correspondence between departments and preparing invoices for payments.
- Managed daily mailroom operations and staff, ensuring smooth workflow and timely delivery of outgoing packages.
- Utilized problem solving skills to quickly resolve customer complaints or address issues related to package delivery.
- Created a safe work environment by enforcing safety protocols at all times; regularly inspected equipment for potential hazards.
- Collaborated closely with other department heads to streamline processes across the organization.
- Coordinated daily activities of mailroom personnel to ensure accurate sorting and distribution of mail items.
- Verified that items were addressed correctly, marked with proper postage and in suitable condition for processing.
- Sorted and routed incoming mail, and collected outgoing mail, using carts as necessary.
- Contacted delivery or courier services to arrange delivery of letters and parcels.
- Weighed packages and letters to determine postage needed, using weighing scales and rate charts.
City Carrier
United States Postal Service
01.2020 - 08.2021
- Managed time effectively by organizing routes in advance to maximize productivity during shift hours.
- Adapted well under pressure while performing duties within tight deadlines set by management.
- Followed all applicable laws, regulations and procedures related to postal operations.
- Maintained a valid driver’s license with no major violations or suspensions.
- Ensured compliance with USPS policies regarding mail sorting methods and delivery schedules.
- Displayed excellent communication skills when interacting with customers both orally and written.
- Adhered to established safety standards while operating motor vehicles or utilizing other equipment.
- Provided accurate tracking information for package deliveries using the latest technology systems.
- Interacted professionally with customers to answer questions or provide information on postal services.
- Performed daily vehicle maintenance such as checking fluid levels, tire pressure.
- Exhibited flexibility when responding quickly to changes in work assignments or priorities.
- Utilized effective problem-solving techniques to resolve customer complaints.
- Handled incoming and outgoing mail and packages with efficiency, accuracy, and safety.
- Delivered high volume of mail daily in a timely and efficient manner.
- Sorted mail and packages according to delivery sequence.
- Obtained signatures on registered, insured, and certified mail.
- Completed loading and unloading of mail trucks with hundreds of parcels safely and securely.
- Traveled planned routes on foot or by truck.
- Sorted mail according to destination and type.
- Collected outgoing mail along route, obtaining money for postage due.
- Delivered mail to residences and business establishments along specified routes by walking and driving, using combination of satchels, carts, cars, and small trucks.
- Arranged it in delivery sequence.
- Held mail for customers who were away from delivery locations.
- Met schedules for collection and return of mail.
- Certified and insure parcels and letters.
Education
High School Diploma - undefined
Arnold O Beckman High School
Tustin, CA06.2014
Skills
- Analytical Skills
- Task Delegation
- Attention to Detail
- Production goal setting
- Team coordination
- Adaptability and flexibility
- Team building
- Work Planning and Prioritization
Certification
- Hazardous Materials Non Bulk Training
- DOT IATA Infectious Substances Dry Ice
- IATA and Lithium Battery
- International Maritime Dangerous Goods
Timeline
Mailroom Manager
Better Tax Relief
07.2024 - 01.2026
Mailroom Lead
Advanced Sterilization Products
09.2021 - 03.2024
City Carrier
United States Postal Service
01.2020 - 08.2021
High School Diploma - undefined
Arnold O Beckman High School