Summary
Overview
Work History
Education
Skills
Hobby
Timeline
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Dominico Esposito

Dominico Esposito

Kitchener

Summary

Customer-focused professional with successful 6-year career in Powersports sector. Dynamic successful applying management and customer service skills in busy business environment.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Royal Distributing
03.2023 - Current
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Customer Service Team Lead

Royal Distributing
06.2018 - 03.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.

Education

High School Diploma -

École Joseph-François-Perrault
Montréal, QC

Certification - Automotive Service Technician

Laurier Macdonald Career Center
Montreal, QC

Skills

  • Project Management
  • Business Development Understanding
  • Staff Supervision
  • Customer Relations
  • Customer Relationship Management
  • Staff Management
  • Team Motivation
  • Money Handling
  • Product and Service Knowledge

Hobby

 Passion for motorcycles and cars runs deep within me, fueling my love for all things automotive. From the exhilarating speed and freedom of motorcycles to the timeless beauty and raw power of cars, I am captivated by their intricate engineering and unique characteristics. Whether it's the sleek lines of a superbike or the roaring engines of muscle cars, my enthusiasm for these vehicles is boundless. With a keen eye for detail and a vast knowledge of various models, manufacturers, and performance features.

Timeline

Assistant Manager

Royal Distributing
03.2023 - Current

Customer Service Team Lead

Royal Distributing
06.2018 - 03.2023

High School Diploma -

École Joseph-François-Perrault

Certification - Automotive Service Technician

Laurier Macdonald Career Center

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Dominico Esposito