Dominick Villasenor
San Dimas
Summary
Detail-oriented and technically driven IT candidate with hands-on experience in troubleshooting hardware, software, and network issues in fast-paced environments. Proven ability to manage support tickets, document solutions clearly, and resolve problems efficiently with minimal supervision. Strong background in customer-facing roles, combining technical skills with effective communication to deliver reliable support and improve user experience.
Overview
1
1
year of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Route Sales Representative
Frito-Lay
La Mirada
03.2025 - Current
- Managed a high-volume delivery route, ensuring accurate and timely distribution of products to multiple retail locations
- Utilized handheld technology and inventory systems to track sales, manage stock levels, and process orders in real time
- Analyzed sales trends and adjusted inventory to optimize product availability and reduce shrink
- Delivered excellent customer service by maintaining strong relationships with store managers and resolving issues efficiently
- Demonstrated strong problem-solving skills in fast-paced environments with minimal supervision
- Maintained detailed records and ensured compliance with company policies and procedures
- Developed time management and organizational skills by balancing delivery schedules, merchandising, and administrative tasks
- Collaborated with team members and leadership to improve route efficiency and sales performance
- Troubleshot minor technical issues with handheld devices and systems, ensuring minimal disruption to operations
Computer Repair Technician Intern
Computer village
San Dimas
07.2025 - 01.2026
- Diagnosed and repaired hardware and software issues on desktops and laptops, including OS errors, component failures, and connectivity problems
- Installed, configured, and updated operating systems and essential software applications
- Performed virus and malware removal, improving system performance and security
- Assisted with hardware upgrades such as RAM, storage drives, and peripheral installations
- Troubleshot network connectivity issues, including Wi-Fi and basic router configuration
- Logged, tracked, and updated support tickets with detailed issue descriptions, troubleshooting steps, and resolutions
- Maintained accurate service records and documented repair processes for future reference
- Utilized diagnostic tools and ticketing systems to manage workload and prioritize tasks efficiently
- Provided technical support to customers by explaining issues and solutions in clear, non-technical terms
- Demonstrated strong problem-solving, documentation, and attention to detail in a fast-paced environment
Education
Bonita High School
san dimas, caSkills
- Technical Troubleshooting & Problem Solving
- Ticketing Systems & IT Documentation
- Hardware & Software Installation/Support
- Network & Connectivity Troubleshooting
Certification
Comptia Network+
Timeline
Computer Repair Technician Intern
Computer village
07.2025 - 01.2026
Route Sales Representative
Frito-Lay
03.2025 - Current
Bonita High School