Dominick Gonzalez
Redlands
Summary
Results-driven IT Systems Analyst with over five years of experience in IT support, systems administration, and network infrastructure management. Skilled in analyzing technological efficiencies, optimizing systems, and providing comprehensive technical support in a fast-paced environment. Adept at diagnosing and resolving hardware, software, and network issues, ensuring minimal downtime. Experienced in system upgrades, application support, and process automation. Strong ability to train users, coordinate IT projects, and maintain high-quality technology standards within an organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Desk Lead Analyst
The Habit Burger Grill Corporation
01.2020 - Current
- Consulted with stakeholders, users, and technical teams to diagnose and resolve IT system issues related to network connectivity, hardware failures, and software configurations
- Performed system analysis and provided technical recommendations to improve IT infrastructure and reduce redundancy
- Led software and system upgrades, including installation, testing, and maintenance of computer systems
- Provided application support and troubleshooting for POS systems, firewalls, modems, and servers
- Developed Python automation scripts to streamline ticket tracking, network monitoring, and system diagnostics
- Assisted in training Help Desk staff on technical troubleshooting procedures and software applications
- Maintained Help Desk support ticketing system, ensuring timely resolution of user requests
- Managed and optimized IT lab environments, including software deployment, system imaging, and hardware maintenance
- Configured backup solutions to ensure business continuity during network failures
- Provided technical training and guidance to staff and end users
Education
Bachelor of Science - Cyber Security Focus
California State University
San Bernardino, CASkills
- Strong troubleshooting and diagnostic skills for hardware, software, and networking issues
- Experience in Help Desk operations
- Ticket management
- User support
- Proficient in system analysis
- Software testing
- Application support
- Experience with ServiceNow
- Experience with Autotask for IT service management
- Familiarity with mobile OS support (Android, iOS, Windows Phone)
- Skilled in computer imaging and deployment
- Strong knowledge of Apple macOS and Windows environments
- Experience with network monitoring and security assessments
- Ability to communicate technical concepts to non-technical audiences
- Demonstrated project leadership and coordination
Certification
Microsoft A+, Desirable certifications
Professional Development
Continued development in systems analysis, IT support, and technical training
Timeline
Service Desk Lead Analyst
The Habit Burger Grill Corporation
01.2020 - Current
Bachelor of Science - Cyber Security Focus
California State University
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