DOMINIC SIMON
Cote-Saint-Luc
Summary
Experienced Bilingual Customer Service Representative fluent in English and French. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Senior Billing Specialist
Mercedes-Benz Financial Services
12.2022 - 03.2024
- Reduced customer complaints with proactive issue identification and swift resolution
- Investigated and resolved customer inquiries and complaints quickly, met customer call guidelines for service levels, time management and productivity, educated customers about billing, payment processing and supporting policies and procedures
Customer Relations Representative
Mercedes-Benz Canada
06.2021 - 03.2023
- Responded to customer inquiries concerning warranty recalls compliance letter or complaints, update customer information and Mercedes-Benz database department, troubleshooting and educated customer with their Mercedes Me Connect app & Me store, logged call information and solutions provided into internal database, directed incoming calls to internal personnel and departments, routing to the best qualified department
Bilingual Finding Customer Representatives
Hyundai Capitale Canada
04.2022 - 08.2022
- Reviewed and validated details of loan applications and closing documentation collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories, updated customer files, department records and regulatory paperwork, communicated acceptance or rejection to applicants via mail, em
Funding Coordinator
Banque De Montréal
01.2021 - 06.2021
- Review customer's credit application ensuring that there's no missing or fraudulent information enter customer's data into the bank database responding to automotive dealer's inquiries via email and telephone, completing daily assignments 20-30 applications into the bank database responding to automotive dealers' inquiries via email and telephone, completing daily assignments 20-30 applications in an efficient and accurate manor
Technical Support Representative
Microsoft Europe
01.2019 - 12.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones, collaborated with supervisors to escalate and address customer inquiries or technical issues translated complex technical issues into digestible language for nontechnical users monitored service orders to completion and closed service tickets
Bilingual Technical Support Representative
Norton Symantec
12.2016 - 12.2018
- Responded to client inquiries about their Norton anti-virus software in a professional and efficient manner, Incorporated education and cross- selling regarding software product while assisting client guided 40-50 clients over the phone and via email per day provided technical support through issues such as: Troubleshooting, installing software, Retention, Place Order, Educated Customer about software, escalated call from customers and respond to document ticket
Customer Service Executive
Thalys Train
01.2014 - 04.2016
- Ensured high level quality of service promoted new products and services over the phone emailed customers ticket details and information via email as per company policy Explained the cancellation policy to customers Effectively dealt with irate customer enquiries and concerns in a timely manner Made hotel arrangements and accommodations for business executives, as required Answered customer enquiries regarding routes, rates services and delays handled 100 + calls daily working in a call center environment booked travel reservations over the phone
Réceptionniste & Administratifs
Hôtel Plaza Athénée
12.2012 - 12.2013
- Greeted guests at front desk managing check-in process answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated maintained files and records by implementing effective filing systems that boosted efficiency and organization
Education
Certificate - Training In Hotel And Restaurant
UFCV
Montpellier06.2000
High School - undefined
Lycée De Marigot
France07.1997
Skills
- Customer Retention
- Technical Support
- Problem Resolution
- Data Entry
- Call Documentation
- Troubleshooting
- Issue Escalation
- Microsoft Office
- Sales and Upselling
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Senior Billing Specialist
Mercedes-Benz Financial Services
12.2022 - 03.2024
Bilingual Finding Customer Representatives
Hyundai Capitale Canada
04.2022 - 08.2022
Customer Relations Representative
Mercedes-Benz Canada
06.2021 - 03.2023
Funding Coordinator
Banque De Montréal
01.2021 - 06.2021
Technical Support Representative
Microsoft Europe
01.2019 - 12.2020
Bilingual Technical Support Representative
Norton Symantec
12.2016 - 12.2018
Customer Service Executive
Thalys Train
01.2014 - 04.2016
Réceptionniste & Administratifs
Hôtel Plaza Athénée
12.2012 - 12.2013
Certificate - Training In Hotel And Restaurant
UFCV
High School - undefined
Lycée De Marigot
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