Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
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Dominic Mitchell

Newark

Summary

Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.

Overview

18
18
years of professional experience

Work History

Night Auditor

Hyatt Place
06.2024 - Current
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Night Auditor

Hotel Nia
05.2023 - 05.2024
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.

Front Desk Agent

Marriott
10.2020 - 02.2023
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Answered customer telephone calls promptly and appropriately handled needs.

Night Auditor

Springhill Suites By Marriott
08.2019 - 03.2020
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Assessed data and information to verify entry, calculation and billing code accuracy.

Front Desk Agent/Night Auditor

Courtyard By Marriott
02.2014 - 10.2019
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Front Desk Agent

Residence Inn Marriott
02.2007 - 07.2014
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and greeted callers enthusiastically.

Education

Bachelors of Business - Business Management

Menlo College
06.2014

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic

ADDITIONAL INFORMATION

  • Qualified Experience as a Supervisor
  • Strong Leadership Skills
  • Positive Attitude
  • Always prompt for work

Timeline

Night Auditor

Hyatt Place
06.2024 - Current

Night Auditor

Hotel Nia
05.2023 - 05.2024

Front Desk Agent

Marriott
10.2020 - 02.2023

Night Auditor

Springhill Suites By Marriott
08.2019 - 03.2020

Front Desk Agent/Night Auditor

Courtyard By Marriott
02.2014 - 10.2019

Front Desk Agent

Residence Inn Marriott
02.2007 - 07.2014

Bachelors of Business - Business Management

Menlo College

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Dominic Mitchell