Dominic Masseo
Crescent City
Summary
Experienced in shop management and senior lead technician roles, demonstrating proficiency in diagnosing and repairing various vehicle systems, including diesel and electrical components. Implemented sales strategies that enhanced profitability while maintaining high standards of customer service through effective complaint resolution and timely communication. Oversaw staff scheduling and recruitment, ensuring a well-trained team capable of delivering quality repairs and maintenance services. Maintained compliance with safety regulations and company policies, contributing to a safe and productive work environment.
Overview
24
24
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Shop Manager/Senior Lead Technician
Humboldt Petroleum/Joe's Chevron
Crescent City
03.2016 - Current
- Resolved customer complaints promptly and professionally.
- Reviewed financial reports and took corrective action when needed.
- Implemented strategies to increase sales and profitability of the shop.
- Diagnose and repair various makes/models
- Diesel diagnostics and repair
- Electrical system diagnostics and repair
- Rebuild differentials and transfer cases when needed
- Engine repairs
- A/C service and repair
- Wheel alignments
- Mount/balance tires/wheels
- First to show up and last to leave mentality
- Scheduled staff shifts according to business needs.
- Negotiated supplier contracts for goods at favorable prices.
- Responded to customer inquiries in a timely manner.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Oversaw the recruitment, training and development of new staff members.
- Built and maintained sound business relationships with vendors and suppliers.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Evaluated, repaired and aligned vehicle suspensions.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Maintained certifications and completed training on systems and components.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Monitored shop equipment to maintain safe working condition.
- Repaired, replaced and adjusted brakes.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Lead Technician
George's Auto Diesel & Electric
Crescent City
01.2010 - 03.2016
- Diagnose and repair various makes/models
- Diesel diagnostics and repair
- Electrical system diagnostics and repair
- Rebuild differentials and transfer cases when needed
- Engine repair
- Removed, replaced, steering components
- Evaluated, repaired and aligned vehicle suspensions.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Maintained certifications and completed training on systems and components.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Monitored shop equipment to maintain safe working condition.
- Repaired, replaced and adjusted brakes.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Shop Manager/Senior Lead Technician
Michael Roach
Crescent City
01.2007 - 01.2010
- Resolved customer complaints promptly and professionally
- Diagnose and repair various makes/models
- Diesel diagnostics and repair
- Electrical system diagnostics and repair
- Rebuild differentials and transfer cases when needed
- Engine repair
- First to show up and last to leave mentality
- Responded to customer inquiries in a timely manner.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Built and maintained sound business relationships with vendors and suppliers.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Evaluated, repaired and aligned vehicle suspensions.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Monitored shop equipment to maintain safe working condition.
- Repaired, replaced and adjusted brakes.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Conferred with owner to obtain descriptions of vehicle problems and discuss work or future
Parts Puller/Warehouse Shipper
NAPA Auto Parts - Genuine Parts
Sacramento
02.2006 - 10.2006
- Communicated regularly with supervisors regarding job progress or any issues encountered during shift.
- Operated forklifts, pallet jacks, and other material handling equipment safely.
- Cleaned up spills promptly to prevent any potential accidents from occurring.
- Pulled parts to be shipped and put into totes
- Scan/Stack totes on pallet to ship out
- Stock parts
Shop Manager/Senior Lead Technician
Sonny Syrstad/Express Lube N Wash
Crescent City
11.2001 - 12.2005
- Resolved customer complaints promptly and professionally.
- Implemented strategies to increase sales and profitability of the shop.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Maintained high standards of customer service throughout the store.
- Scheduled staff shifts according to business needs.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Responded to customer inquiries in a timely manner.
- Built and maintained sound business relationships with vendors and suppliers.
- Collaborated with HR to recruit, hire, and onboard new staff members.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Consulted with customers regarding service options available based upon their needs.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Estimated costs of vehicle repair.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Education
6 Different ASE Certifications - Automotive Repair
ASE
04.2023 - 06.2025
ASE - Automotive Repair
UTI Technical Automotive School
Sacramento 02.2006 - 11.2006
Castle Rock School
Crescent City, CaliforniaSkills
- Engine diagnostics
- Electrical repair
- Vehicle maintenance
- Customer service
- Parts ordering
- Sales strategies
- Team leadership
- Time management
- Recruitment and hiring
- Invoicing
- POS systems
- A/C service
- Brake inspection
- Employee training
- Problem solving
- Multitasking and organization
- Manual transmissions
- Diesel vehicles experience
- Tire services
- Electrical failure repairs
- Diagnostic
- Parts replacement
- Valid Driver's license
- Rebuilding engines
- Calibration
- Attention to detail
- Vehicle inspections
- Drivetrain repair
- Fluid exchanges
- Alignments experience
- Ticket writing
Certification
ASE Test Description Expiration
A1-Engine Repair 06/30/2029 Current
A3-Manual Drive Train & Axles 12/31/2029 Current
A5-Brakes 06/30/2029 Current
A9-Light Vehicle Diesel Engines 12/31/2029 Current
C1-Automobile Service Consultant 06/30/2029 Current
G1Auto Maintenance and Light Repair 06/30/2029 Current
Have been to numerous training seminars for automotive and Diesel repair with completion certificates
Accomplishments
Had 8 student of the course awards at UTI automotive training school which is for getting the highest grade in the class for hands on/taking tests
Timeline
6 Different ASE Certifications - Automotive Repair
ASE
04.2023 - 06.2025
Shop Manager/Senior Lead Technician
Humboldt Petroleum/Joe's Chevron
03.2016 - Current
Lead Technician
George's Auto Diesel & Electric
01.2010 - 03.2016
Shop Manager/Senior Lead Technician
Michael Roach
01.2007 - 01.2010
Parts Puller/Warehouse Shipper
NAPA Auto Parts - Genuine Parts
02.2006 - 10.2006
ASE - Automotive Repair
UTI Technical Automotive School
02.2006 - 11.2006
Shop Manager/Senior Lead Technician
Sonny Syrstad/Express Lube N Wash
11.2001 - 12.2005
Castle Rock School