Dominic Keiser
San Diego
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Valet Attendant
Park Hyatt Aviara
09.2021 - 06.2025
- Greet guests upon arrival and escort them to their designated rooms.
- Assisting the passengers during the loading and unloading process.
- Precise communication and coordination with the hotel guest services and knowledge of daily events.
- Coordinated parking and retrieval of vehicles for guests, ensuring prompt service during peak hours.
- Provided exceptional customer service, addressing guest inquiries and concerns with professionalism.
Valet Attendant/Bellman
Hilton San Diego/Del Mar
06.2018 - 03.2020
- Greet guests upon arrival and escort them to their designated rooms.
- Load and unload luggage onto carts and transport them to and from guest rooms.
- Assist guest with check-in and check-out procedures.
- Answer guest inquires and address their concerns in a timely professional manner.
- Delivered exceptional customer service by greeting guests and efficiently managing vehicle parking.
- Coordinated with hotel staff to ensure seamless guest arrivals and departures, enhancing overall experience.
Education
Bachelor of Arts - Business Administration, Real Estate
San Diego State University, Fowler College of Business
San Diego, CA12-2024
Business Administration
Mira Costa Community College
Cardiff-by-the-Sea, CA05.2022
Skills
- Computer: Proficient in Windows and Mac OS platforms, Microsoft Office, Word, Excel, PowerPoint
- Effective problem solving
- Quick decision making
- Professional appearance
- Multitasking
Websites
Accomplishments
- Employee of the Month
- Received employee of the month for my tremendous work ethic.
Community Service
La Clase Magica, Service Learning, Solana Beach, CA, 2018, 2019, Completed 30 hours of service learning for my sociology class.
Timeline
Valet Attendant
Park Hyatt Aviara
09.2021 - 06.2025
Valet Attendant/Bellman
Hilton San Diego/Del Mar
06.2018 - 03.2020
Bachelor of Arts - Business Administration, Real Estate
San Diego State University, Fowler College of Business
Business Administration
Mira Costa Community College
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