Dominic Ingram
Charlottetown,PE
Summary
Dynamic retail management professional with proven expertise in customer service and cash handling accuracy honed at Winners TJX and Forever 21. Excels in staff training, loss prevention strategies, and inventory management, significantly enhancing store operations and customer satisfaction. Demonstrates exceptional leadership and problem-solving skills, driving team success and sales growth.
Overview
8
8
years of professional experience
Work History
Keyholder
Winners TJX
07.2020 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Assistant Manager
Urban Planet
12.2019 - 03.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager of Merchandising
Forever 21
08.2016 - 11.2019
- Assessed local market demands to tailor product assortment for the specific customer base, increasing relevance and appeal.
- Optimized product placement to maximize exposure, driving increased sales revenue.
- Maintained clean and organized store environment, upholding company standards for appearance and safety.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Enhanced store sales by implementing effective visual merchandising strategies and layouts.
- Collaborated with store manager to achieve overall store goals, including sales targets and customer service objectives.
- Conducted regular competitor analysis to stay informed on industry trends and adjust merchandise offerings as needed.
- Created comprehensive training materials tailored specifically towards our retail environment''s unique challenges – empowering employees with the skills necessary for success.
- Oversaw visual presentation of products in-store, creating compelling displays that attracted customer attention and drove sales growth.
Education
Prince Andrew High School
Dartmouth, NS07.2016
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Staff training and development
- Team training and development
- Inventory monitoring
- Promotional planning
- Task delegation
- Employee scheduling
- Loss prevention
- Loss prevention strategies
- Scheduling coordination
- Team building
- Employee oversight
- Store recovery processes
- Front end operations
- Opening and closing coordination
- Multitasking and prioritizing
- Adaptable to changing demands
- Inventory and stocking
Languages
English
Native or Bilingual
Timeline
Keyholder
Winners TJX
07.2020 - Current
Assistant Manager
Urban Planet
12.2019 - 03.2020
Assistant Manager of Merchandising
Forever 21
08.2016 - 11.2019
Prince Andrew High School
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