Dominic Harkness
Dublin
Summary
Customer-focused individual with a solid understanding of retail dynamics and customer service standards. Experienced with providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
8
8
years of professional experience
Work History
City Carrier
United States Post Office
Albuquerque
09.2020 - Current
- Efficiently delivered mail to residential and commercial addresses, adhering to schedules and weather conditions.
- Operated postal vehicles in compliance with safety regulations and guidelines.
- Followed security protocols during delivery of cash and valuable items.
- Provided reliable mail services to customers outside city limits along established routes.
Sales Associate
Dillards Department Store
Albuquerque
09.2019 - 09.2020
- Guided customers in locating merchandise and offering detailed product information.
- Collaborated with sales team to achieve collective targets and enhance performance.
- Maintained organized sales floor displays to ensure visual appeal and accessibility.
- Supported customers in product selection, sizing, and styling for optimal satisfaction.
Host
Cracker Barrel
Albuquerque
10.2018 - 09.2019
- Welcomed and seated guests promptly upon arrival to enhance dining experience.
- Managed reservation system to optimize table assignments and availability.
- Maintained cleanliness and organization of host station for efficient operations.
- Assisted servers with menu recommendations and addressed guest inquiries effectively.
Assistant Manager of Sales
PacSun-Pacific Sunwear
Albuquerque
05.2017 - 09.2019
- Trained new team members on customer service standards and product knowledge.
- Monitored inventory levels to ensure timely stock replenishment.
- Resolved customer inquiries and concerns, maintaining high satisfaction.
- Conducted regular meetings with sales team to review goals and objectives.
Sale Associate
Cutco Cutlery
Albuquerque
08.2018 - 11.2018
- Demonstrated product features and benefits to potential buyers, driving engagement.
- Cultivated customer relationships to strengthen brand loyalty.
- Conducted follow-up communications to confirm customer satisfaction.
- Assisted customers in locating specific products, addressing inquiries, and providing product recommendations.
Education
Associate of Science - Psychology
Central New Mexico Community College
Albuquerque, NM05-2026
High School Diploma -
Cibola High School
Albuquerque, NM05-2018
Skills
- Customer service
- Employee training
- Team collaboration
- Conflict resolution
- Time management
- Visual merchandising
- Load balancing
- Organizational skills
- Efficiency
Affiliations
- Volunteer coaching for youth sports programs
- Regularly attends the gym and yoga classes
- Golfs every Sunday and goes to the driving range multiple times a week
References
References available upon request.
Timeline
City Carrier
United States Post Office
09.2020 - Current
Sales Associate
Dillards Department Store
09.2019 - 09.2020
Host
Cracker Barrel
10.2018 - 09.2019
Sale Associate
Cutco Cutlery
08.2018 - 11.2018
Assistant Manager of Sales
PacSun-Pacific Sunwear
05.2017 - 09.2019
Associate of Science - Psychology
Central New Mexico Community College
High School Diploma -
Cibola High School
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