Driven professional with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling various complex processes. Ready to leverage customer service expertise and adaptability in new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Educational Assistant
Anglophone East School District
04.2023 - 04.2025
Work with various age groups of students varying from ages in kindergarten to the twelfth grade.
Build rapport with students in regards to understanding their needs and to help build an effective level of trust to maintain a strong working bond.
Meet regularly with district staff in regards to the child's needs and any updates to their behavior plan or education plan.
Make informed choices to what methods of help to offer.
Be able to direct the student away from harmful behavior and to redirect towards a better choice behavior.
Take notes as to the students performance, notes on behavior and progress of academic achievements.
Dispatch Outreach Worker
YMCA
07.2024 - 09.2024
Build rapport with members.
Collect confidential information to help members with various paperwork and applications.
Provide team members updates in meetings in regard to members wellbeing and updates to their needs.
Use a friendly approach when working with clients, using empathy and a helping attitude.
Respond to dispatch calls on a moments notice to the surrounding area.
Having to prepare necessary supplies to go on outreach in the community to help members wherever they are.
Front Desk and Membership sales
GoodLife Fitness
03.2022 - 09.2023
Participated in ongoing training to enhance own job skills and knowledge.
Enforced rules and regulations within the facility in order to maintain a safe environment.
Greeted members and guests in a friendly and professional manner.
Scheduled appointments for personal trainers and other services offered at the gym.
Assisted with the setup of new accounts, including collecting paperwork and entering data into the system.
Coordinated with maintenance staff concerning repairs of broken equipment or other facility needs.
Responded to emails from gym members regarding their membership status or other inquiries in a timely fashion.
Assisted with marketing campaigns aimed at increasing membership base.
Education
Human Services Counsellor -
Oulton College
12.2023
Skills
Rapport building
Interpersonal communication
Public speaking
Time management
Organizational skills
Positive attitude towards difficult situations
Strong desire to see people get the help they need