DOMINIC CROSBY
Moncton,Canada
Summary
Driven professional with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling various complex processes. Ready to leverage customer service expertise and adaptability in new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Educational Assistant
Anglophone East School District
04.2023 - 04.2025
- Work with various age groups of students varying from ages in kindergarten to the twelfth grade.
- Build rapport with students in regards to understanding their needs and to help build an effective level of trust to maintain a strong working bond.
- Meet regularly with district staff in regards to the child's needs and any updates to their behavior plan or education plan.
- Make informed choices to what methods of help to offer.
- Be able to direct the student away from harmful behavior and to redirect towards a better choice behavior.
- Take notes as to the students performance, notes on behavior and progress of academic achievements.
Dispatch Outreach Worker
YMCA
07.2024 - 09.2024
- Build rapport with members.
- Collect confidential information to help members with various paperwork and applications.
- Provide team members updates in meetings in regard to members wellbeing and updates to their needs.
- Use a friendly approach when working with clients, using empathy and a helping attitude.
- Respond to dispatch calls on a moments notice to the surrounding area.
- Having to prepare necessary supplies to go on outreach in the community to help members wherever they are.
Front Desk and Membership sales
GoodLife Fitness
03.2022 - 09.2023
- Participated in ongoing training to enhance own job skills and knowledge.
- Enforced rules and regulations within the facility in order to maintain a safe environment.
- Greeted members and guests in a friendly and professional manner.
- Scheduled appointments for personal trainers and other services offered at the gym.
- Assisted with the setup of new accounts, including collecting paperwork and entering data into the system.
- Coordinated with maintenance staff concerning repairs of broken equipment or other facility needs.
- Responded to emails from gym members regarding their membership status or other inquiries in a timely fashion.
- Assisted with marketing campaigns aimed at increasing membership base.
Education
Human Services Counsellor -
Oulton College
12.2023
Skills
- Rapport building
- Interpersonal communication
- Public speaking
- Time management
- Organizational skills
- Positive attitude towards difficult situations
- Strong desire to see people get the help they need
- Customer service
- Problem-solving
- Friendly, positive attitude
Certification
- ASSIST Training
- First Aid & AED Training
- NVCI
- Food Safety
- WHIMIS
LANGUAGES
English
Native or Bilingual
French
Native or Bilingual
Timeline
Dispatch Outreach Worker
YMCA
07.2024 - 09.2024
Educational Assistant
Anglophone East School District
04.2023 - 04.2025
Front Desk and Membership sales
GoodLife Fitness
03.2022 - 09.2023
Human Services Counsellor -
Oulton College
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