Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Dominic Chow

Toronto,ON

Summary

I am writing to express my sincere interest in the General Sales Manager position at your esteemed organization. With a proven track record in automotive dealership management, I am eager to lead your sales team and drive success in this pivotal role. My commitment to professional excellence and personal fulfillment has led me to seek opportunities that align with my career aspirations. I bring over 14 years of experience in automotive dealership management, having held roles such as General Sales Manager and Financial Service Manager, where I successfully led teams to achieve outstanding performance and profitability. A key area of my expertise lies in used car operations and sub-prime financial services. At Bolton Nissan / Markham Mitsubishi, I implemented a comprehensive used car operation strategy that significantly increased sales and profitability. Additionally, I established and managed sub-prime financial services, providing financing solutions to customers with challenging credit situations. Through effective setup and training programs, I ensured the success of these initiatives and contributed to the overall growth of the dealership. Having honed my skills in dealership management and financial services, I am confident in my ability to lead your sales team to new heights of success. I am particularly drawn to your organization's commitment to excellence and innovation in the automotive sector, and I am eager to leverage my experience and expertise to contribute to its continued success. In my previous roles, I have demonstrated a strong ability to lead and manage all aspects of dealership operations, including sales, finance, personnel management, and customer service. With a proven track record of driving revenue growth, implementing effective strategies, and fostering a positive work environment, I am committed to leading by example and empowering my team to achieve and exceed our goals. As the General Sales Manager at your organization, I am dedicated to delivering exceptional customer experiences and maintaining the company's reputation for excellence in the automotive industry. I am excited about the opportunity to join your team and contribute to its success. Thank you for considering my application. I look forward to the possibility of discussing how my skills and experiences align with your vision for the sales department.

Overview

19
19
years of professional experience

Work History

General Sales Manager

SMITHS FALLS HYUNDAI
Smiths Falls, Ontario
07.2023 - Current
  • Intently out of GTA, originally looking for a different lifestyle after separation. I plan to relocate back to the GTA due to having a newborn baby on the way and intend to go back to Toronto, close to my family. Have more opportunities for my career and keep my new family having a better living standard.
  • 25 New and 25-30 Used dealership.
  • Hitting all KPIs from Hyundai Canada and profitable for the sales department.
  • 4 Sales and 1 FSM.
  • Monitored customer satisfaction levels and took corrective action when needed.
  • Developed and implemented strategies to increase sales revenue.
  • Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.

General Sales Manager

Morningside Nissan
03.2021 - 03.2023
  • Our whole dealership has been relocated to Morningside Nissan due to the current location building subway stations.
  • 60 new and 60 used.
  • Top 5 in Ontario, month over month.
  • 2 managers, 8 salespeople, and 2 financial service managers.
  • Hitting all OEM requires KPI and managing a profitable department.
  • We are planning for a monthly event, data mining by model and year. Create an appointment culture.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Supported sales team members to drive growth and development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coached, developed and motivated team to achieve revenue goals.
  • Executed strategic sales plans to expand customer base and revenue.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Achieved company growth and brand development through market expansion and sales.
  • Performed sales consultations and educated clients on products and services.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Cultivated and deepened high-performance sales team.
  • Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.

Agincourt Nissan General Sales Manager

Drive Auto Group
Toronto, Ontario
07.2020 - 03.2021
  • 60 new and 60 used.
  • Top 5 in Ontario, month over month.
  • 2 managers,8 Salespeople, and2 Financial service managers.
  • Hitting all OEM requires KPI and managing a profitable department.
  • We are planning for a monthly event, data mining by model and year. Create an appointment culture.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Supported sales team members to drive growth and development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coached, developed and motivated team to achieve revenue goals.
  • Executed strategic sales plans to expand customer base and revenue.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Achieved company growth and brand development through market expansion and sales.
  • Performed sales consultations and educated clients on products and services.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Cultivated and deepened high-performance sales team.
  • Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.

Bolton Nissan General Sales Manager

Performance Auto Group
Bolton, ON
11.2018 - 06.2020
  • Clear up the previous management (Per RDR, 65 units with no dynamic loss of gross profit).
  • We are also running on 1.5M UCD inventory with 40 units on average per month, 8% ROI (Front and Back end gross).
  • Hitting all KPIs from OEM.
  • Developed and implemented strategies to increase sales revenue.
  • Monitored customer satisfaction levels and took corrective action when needed.
  • Collaborated with the marketing team to develop promotional campaigns.
  • Analyzed market trends and identified potential new customers.
  • Created weekly and monthly reports on sales performance, goals, and objectives.
  • Managed staff of 7 sales representatives and 1 FSM, providing guidance and support as needed.
  • Conducted regular training sessions for new sales personnel.
  • Resolved customer complaints promptly.
  • Analyzed competitor strategies to gain an edge over them in the marketplace.
  • Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
  • Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
  • Performed sales consultations and educated clients on products and services.
  • Achieved company growth and brand development through market expansion and sales.

Markham Mitsubishi General Manager

Dilawri Group of Companies
Unionville, ON
04.2017 - 10.2018
  • Running more than 1:1 ratio on used car volume (25 NEW, 30 USED), Top 3 in Ontario YTD in Mitsubishi World.
  • This dealership became profitable for the first time ever, but it closed down in early 2018 due to land rezoning. The group decided to discontinue the brand in the Markham area.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team-building activities that encouraged collaboration among departments.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high-quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with thesenior management team to review progress against established objectives.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Brampton Mitsubishi Financial Service Manager

Performance Auto Group
Brampton, ON
12.2010 - 04.2017
  • Present products and creditor insurance
  • Subprime loans system to getting the deal book
  • I have been maintaining a top 10 ranking (Avg per copy) in the region and number 3 in Canada, selling an extended service contract in Mitsubishi World.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.

Family Honda Sales Manager

Policaro Group
Brampton, ON
02.2008 - 11.2010
  • Developed and implemented sales strategies to increase market share.
  • Identified and developed new markets for products or services.
  • Created and presented monthly reports to management on sales performance.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Performed analysis of current processes within the sales department to identify areas needing improvement.
  • Implemented process changes designed to streamline workflow within the department.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.

Agincourt Mazda Sales Manager

Dilawri Group of Companies
Toronto, Ontario
01.2007 - 01.2008
  • Developed and implemented sales strategies to increase market share.
  • Created and presented monthly reports on sales performance to management.
  • Developed and implemented strategies to increase sales revenue.
  • Monitored customer satisfaction levels and took corrective action when needed.
  • Collaborated with the marketing team to create promotional campaigns.
  • Analyzed market trends and identified potential new customers.
  • Hitting YTD and MTD targets.

Markham Mitsubishi Sales and Leasing Consultant

Dilawri Group of Companies
Markham, ON
01.2006 - 12.2006
  • Developed sales strategies to maximize profits, improve customer service, and increase market share.
  • Identified new product opportunities in existing markets through competitive analysis.
  • Provided excellent customer service by responding to inquiries promptly and professionally.
  • Assisted customers in selecting vehicles that met their needs and budget requirements.
  • Maintained a thorough knowledge of current products, services, pricing plans, promotions, payment options.
  • Adhered to all company policies and procedures related to sales operations.

Education

Some College (No Degree) - Business And Management

Hong Kong Maryknoll of Science And Technology
Hong Kong

Skills

  • Sales
  • Negotiation
  • Marketing
  • Revenue development
  • Event Planning
  • Sales Development
  • Employee Coaching
  • Sales Training
  • Sales analytics
  • Team Development
  • Performance Improvements

Languages

Cantonese, Mandarin

Languages

English
Professional
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Professional

Timeline

General Sales Manager

SMITHS FALLS HYUNDAI
07.2023 - Current

General Sales Manager

Morningside Nissan
03.2021 - 03.2023

Agincourt Nissan General Sales Manager

Drive Auto Group
07.2020 - 03.2021

Bolton Nissan General Sales Manager

Performance Auto Group
11.2018 - 06.2020

Markham Mitsubishi General Manager

Dilawri Group of Companies
04.2017 - 10.2018

Brampton Mitsubishi Financial Service Manager

Performance Auto Group
12.2010 - 04.2017

Family Honda Sales Manager

Policaro Group
02.2008 - 11.2010

Agincourt Mazda Sales Manager

Dilawri Group of Companies
01.2007 - 01.2008

Markham Mitsubishi Sales and Leasing Consultant

Dilawri Group of Companies
01.2006 - 12.2006

Some College (No Degree) - Business And Management

Hong Kong Maryknoll of Science And Technology
Dominic Chow