Dominic Anderson ANNOR
London,ON
Summary
A seasoned professional with nearly a decade of diverse experience across IT management, customer care, and warehouse operations. Known for a well-rounded skill set that blends technical expertise, leadership acumen, and operational efficiency, I have consistently delivered exceptional results in various roles. My career trajectory reflects a commitment to leveraging technology, optimizing processes, and enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Warehouse Operator
DHL Supply Chain
Brno, South Monrovian, Czech Republic
02.2024 - 08.2024
- Ensured safety policies were followed at all times while working in the warehouse environment.
- Utilized scanners and RF devices for tracking purposes.
- Identified potential problems related to shipping errors or damages prior to delivery.
- Packaged items for shipment according to customer specifications.
- Handled returns from customers in accordance with company policy procedures.
- Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
- Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
- Assisted with physical inventories as required.
- Received, sorted and stored incoming inventory items according to established guidelines.
- Maintained a clean work environment by adhering to safety protocols at all times.
Customer Service Representative
NOTINO S.R.O
Brno, South Moronvian, Czech Rpublic
11.2023 - 12.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
IT Manager
St. John's Hospital
Akim Ofoase, Eastern Region, Ghana
07.2019 - 03.2023
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Performed regular system audits to identify potential risks or vulnerabilities.
- Analyzed user needs and developed specifications for new systems or modifications.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Ensured all components are compatible with existing systems prior to implementation.
- Monitored system performance and identified areas for improvement.
- Created detailed documentation for software, hardware, and network configurations.
- Trained staff members on various aspects of computer usage and software applications.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Assessed current infrastructure capabilities against future requirements.
- Monitored system performance and identified areas of improvement.
- Provided technical support to end-users on a variety of issues.
- Supervised and oriented computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
Customer Service Representative
MTN Telecommunication Network
Koforidua , Ghana
05.2014 - 11.2018
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
Education
Master of Science - Health Informatics
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana11-2023
Bachelor of Science - Information Technology
University of Education, Winneba
Kumasi, Ghana07-2019
Ph.D. - Health Information Science
University of Western Ontario
London, ONSkills
- Inventory Tracking
- Barcode scanning
- Packaging and Labeling
- Safety Compliance
- Order Picking
- Computer Hardware Knowledge
- Team Collaboration
- Leading Projects
- Technical Troubleshooting
- Multimedia Presentations
- Local Area Network Planning
- Hardware and Software Monitoring
- Attention to details
- Results oriented
- Accurate typing and multitasking skills
- Excellent communication skills
Affiliations
- As IT Manager at St. John Hospital, I constructed Local Area Network (LAN) for the institution. • I led the Hospital management team to purchase software application that the hospital uses for clinic and non-clinical activities up till date. • I went on radio stations to advertise and market for my company’s product when I was working both at the Health Concept Pharmaceutical company and MTN telecommunication.
References
References available upon request.
Timeline
Warehouse Operator
DHL Supply Chain
02.2024 - 08.2024
Customer Service Representative
NOTINO S.R.O
11.2023 - 12.2023
IT Manager
St. John's Hospital
07.2019 - 03.2023
Customer Service Representative
MTN Telecommunication Network
05.2014 - 11.2018
Master of Science - Health Informatics
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Information Technology
University of Education, Winneba
Ph.D. - Health Information Science
University of Western Ontario
Similar Profiles
Jamorris YoungJamorris Young
Warehouse Forklift Operator at DHL Supply ChainWarehouse Forklift Operator at DHL Supply Chain
Gonzalo CabralGonzalo Cabral
Maintenance Supervisor at DHL Supply ChainMaintenance Supervisor at DHL Supply Chain
Neil BirkittNeil Birkitt
Lead Network Planner at DHL Supply ChainLead Network Planner at DHL Supply Chain