Domineque Connors
Fairfield
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Benefit Authorizer
Social Security Administration, SSA
Richmond
07.2023 - Current
- Advised customers on available options to maximize their benefits coverage.
- Reviewed and analyzed customer applications for eligibility of benefits.
- Prepared detailed account summaries for management review.
- Responded promptly to customers' inquiries regarding their benefits status.
- Consulted with external agencies to resolve disputes over benefit payments.
- Assessed benefit claims, verified information and processed requests accordingly.
- Interpreted regulations and policies to determine eligibility criteria.
Dispatcher
SolTrans/ EastBay Paratrasnsit TRANSDEV
Vallejo
11.2018 - 12.2024
- Maintained logs of all incoming calls and assigned tasks.
- Ensured compliance with safety regulations and company policies.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Received and dispatched calls for emergency services.
- Assigned drivers to appropriate routes based on customer needs.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Resolved customer complaints related to service issues or delays.
- Verified driver credentials prior to assigning them a route or task.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
Dispatcher
Bonney Plumbing
Pleasanton
01.2014 - 10.2017
- Maintained logs of all incoming calls and assigned tasks.
- Ensured compliance with safety regulations and company policies.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Assigned drivers to appropriate routes based on customer needs.
- Received and dispatched calls for emergency services.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Participated in team meetings discussing changes in procedures or processes.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Identified locations and needs of callers to accurately send assistance.
- Monitored changes in delivery schedule and communicated changes to customers.
Education
Bachelor of Science - Business Management & Entrepreneurship
University of Phoenix
Tempe, AZ08.2024
High School Diploma -
Jesse Bethel High School
Vallejo, CA06.2003
Skills
- Customer Service
- Universal Precautions / ICC / AWS / UT/ ETC
- Multi line phones
- Appointment Scheduling
- Insurance Billing
- Basic Bookkeeping/Quick Books
- Alpha / Numeric Filing /Windows
- Updating logs
- Verifying coverage
- Service Planning
- Service Coordination
- Routing Orders
- Prioritizing Calls
- Maintaining Call Metrics
- Dispatching Field Personnel
- Delivery Policies
- Delegating Work
- Closing Tickets
- Schedule Coordination
- Schedule Management
- Dispatching procedures
- Employee training
- Customer Relations
- Good Telephone Etiquette
- Decision-Making
- Analytical and Critical Thinking
- Regulatory compliance
- Customer service
- Problem solving
- Effective communication
- Verbal communication
- Active listening
- Problem-solving aptitude
- Communication skills
- Benefits administration
- Claims processing
- Computer proficiency
- Excellent communication
- Multitasking ability
- Attention to detail
- Written communication
- Personal accountability
- Critical thinking
References
References available upon request.
Timeline
Benefit Authorizer
Social Security Administration, SSA
07.2023 - Current
Dispatcher
SolTrans/ EastBay Paratrasnsit TRANSDEV
11.2018 - 12.2024
Dispatcher
Bonney Plumbing
01.2014 - 10.2017
Bachelor of Science - Business Management & Entrepreneurship
University of Phoenix
High School Diploma -
Jesse Bethel High School