Summary
Overview
Work History
Skills
Certification
Timeline
Generic

DOMENIC ZAPPIA

Thorold,Ontario

Summary

I am a Security Manager who is skilled at identifying and documenting potential monetary and liability cases. I am a professional offering 23 years experience in people management. I am a motivated result driven leader who can work in and navigate a dynamic and sometimes ambiguous environment. As an enthusiastic team player I have a strong work ethic, advanced complex problem solving skills, and am proactive in addressing and resolving issues. I have a commitment to personal development with the ability to learn quickly and adapt to a changing environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Security Manager

Woodbine Entertainment
04.2022 - Current
  • Oversaw up to 125 security officers and managed administrative duties, including budgets, scheduling, payroll and performance evaluations
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Conduct robust investigations involving theft, fraud, money laundering and vandalism while strictly adhering to Departmental and or Internal Control Manual
  • Maintain awareness of racing operations and comply with AGCO and Security policies and procedures in order to secure the integrity of horse racing
  • Directly involved with recruiting and all on-boarding from end to end, which includes interviews, creating I.T requests, scheduling, training and providing uniforms.
  • Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.

Security Shift Manager, Policy, Procedure & Events

Woodbine Entertainment Group
05.2018 - 04.2022
  • Developed and improved training methods focusing on public safety and officer awareness
  • Conduct robust investigations involving theft, fraud, money laundering and vandalism while strictly adhering to Departmental and or Internal Control Manual
  • Maintain awareness of racing operations and comply with AGCO and Security policies and procedures in order to secure the integrity of horse racing
  • Responsible for hiring, training, evaluating, rewarding, and apply disciplinary or corrective counseling to staff
  • Work in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans
  • Complete all on-boarding from end to end, which includes creating I.T requests, scheduling, training and providing uniforms.
  • Oversaw a Security Surveillance Operations Centre team who reported directly to me.
  • Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.

College Faculty/College Instructor

Welland Campus
01.2017 - Current
  • Teaching course in Conflict Management to an all-ages college classroom
  • Teaching courses in Principals of Investigation to an all-ages college classroom
  • Wrote, administered and graded midterm and final examinations
  • Successfully improved student classroom participation through integration of creative role-playing exercises
  • Maintained regular office hours to help students with questions and provide educational support.
  • Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.

Safety Services Investigator

Hornblower Niagara Cruises
03.2018 - 05.2018
  • Responded to both routine and emergency situations and provide first aid and medical attention as required such as CPR, AED and controlled bleeding to stabilize patient conditions
  • Monitored Security CCTV Camera System
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
  • Effectively deal with and supervise: accidents (personal and vehicle), illness, death, disputes, fights, lost children, fire, theft, robbery, riots, intoxication, altered tickets, counterfeit money and exclusion of unauthorized personnel
  • Conduct robust investigations involving property damage, theft, fraud, money laundering and vandalism while strictly adhering to Departmental and or Internal Control Manual




Security Supervisor/Security Investigator

Niagara Fallsview Casino Resort
09.2002 - 10.2017
  • Conduct robust investigations involving theft, fraud, money laundering and vandalism while strictly adhering to Departmental and or Internal Control Manual
  • Complete duty schedules and delegate work assignments to staff daily
  • Organize shift briefings and communicate all new pertinent information to staff through policies, meetings and answer all questions or concerns
  • Supervise staff to meet and exceed performance expectations by establishing and maintaining a positive work environment and effective employee relations
  • Maintain awareness of gaming operations and comply with security policies and procedures in order to secure company assets
  • Provide first aid and medical attention as required
  • Make recommendations in the hiring, training, evaluating, rewarding, and apply disciplinary or corrective counseling to staff
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands

Skills

  • Strong Verbal Communication
  • Self-Motivated
  • Process Improvement
  • Guest Experience-oriented
  • Conflict Management
  • Personnel Management
  • Relationship Development
  • Complex Problem Solving
  • Staff Development
  • Audit Compliance
  • Schedule Management
  • Emergency Response
  • Regulatory Compliance
  • Strategic Planning

Certification

  • First Aid/CPR Certification
  • Certified by the Alcohol & Gaming Commission of Ontario, Smart Serve
  • Licensed by the Alcohol & Gaming Commission of Ontario, Thoroughbred Horse Racing
  • Advanced Security Training, Use of Force & Tactical Handcuffing
  • Licensed by Solicitor General, Private Security & Investigative Service License
  • Certified by Ministry of Labour, JHSC Member
  • Certified by Toronto Police Service, Municipal Law Enforcement Officer
  • Certified by Solicitor General, IMS 100-Introduction to Incident Management System, Agriculture, Food & Rural Affairs
  • Certified by Arcuri Group, Situational Awareness Specialist

Timeline

Security Manager

Woodbine Entertainment
04.2022 - Current

Security Shift Manager, Policy, Procedure & Events

Woodbine Entertainment Group
05.2018 - 04.2022

Safety Services Investigator

Hornblower Niagara Cruises
03.2018 - 05.2018

College Faculty/College Instructor

Welland Campus
01.2017 - Current

Security Supervisor/Security Investigator

Niagara Fallsview Casino Resort
09.2002 - 10.2017

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