Domenic Zagari
Montreal,QC
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Club Med
Bahamas
11.2024 - 04.2025
- Trained new employees to perform duties.
- Promoted special events or discounts to increase sales volume.
- Coached staff on strategies to enhance performance and improve customer relations.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Oversaw food preparation, production and presentation according to quality standards.
- Prepared monthly financial reports for upper management review.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reviewed employee performance data regularly to identify areas needing improvement.
HEAD EXPEDITER AND WAITER
Lucille's Oyster Dive
Mont-Tremblant, Canada
05.2022 - 09.2024
- Lead expediter and waiter managing high-volume orders, ensuring timely service
- Coordinate kitchen-dining room communication, elevating guest satisfaction
- Streamline order processing, reducing wait times and enhancing dining experience
- Implement efficient table management, maximizing seating capacity
- Foster teamwork between front and back of house, improving operational flow
- Mentor new staff, sharing best practices for superior customer service
SERVER AND EVENT COORDINATOR
Les terraces Bonsecours
Montréal, Canada
05.2018 - 08.2021
- Meticulously manage high-volume orders, ensuring precision in food preparation and delivery
- Maintain unwavering attention to guest preferences
- Optimize kitchen-dining communication, drastically reducing order errors and enhancing guest satisfaction
- Implement efficient table management system
- Analyze service patterns to identify bottlenecks, implementing targeted solutions
- Continuously refine processes, leading to measurable improvements in customer satisfaction
- Orchestrated high-profile events, elevating brand image
- Optimized service processes, enhanced customer satisfaction by 20%
- Enhanced team synergy, driving efficient service during peak hours
- Expedited onboarding of new hires, boosting their performance
- Uphold stringent health and safety standards
- Organized engaging events, boosting guest satisfaction and repeat visits
- Enhanced event planning efficiency, reducing prep time significantly
- Delivered exceptional service, earning consistent positive guest feedback
- Adapted to multicultural settings, honing international service skills
- Meticulously managed events while providing top-tier service, elevating guest experiences
- Refined planning procedures, minimizing preparation time and maximizing satisfaction
Education
Social Sciences -
John Abbott College
Sainte-Anne-de-Bellevue, None01-2022
Skills
- Table management
- Order processing
- Inventory management
- Staff training
- Food safety
- Customer service
Certification
- Red cross First aid Certificate
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
Timeline
Assistant Restaurant Manager
Club Med
11.2024 - 04.2025
HEAD EXPEDITER AND WAITER
Lucille's Oyster Dive
05.2022 - 09.2024
SERVER AND EVENT COORDINATOR
Les terraces Bonsecours
05.2018 - 08.2021
Social Sciences -
John Abbott College
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