Websites
Summary
Accomplishments
Work History
Education
Skills
Other Concentration Studies
Languages
Timeline
Generic
DOMENIC TELARO

DOMENIC TELARO

Montreal,Que

Websites

Summary

Highly experienced Vice President with over 25 years of experience in the software industry. Hands-on leader who creates strategic alliances with organizational leaders, co-workers, and critical subject matter experts to effectively align with and support key business initiatives. Thrive on building and retaining high performance teams by hiring, developing, and motivating key skilled professionals through engaging and inspiring others to action to drive profitable growth. Results-oriented with extensive hands-on experience and successes in operational management including implementations, program management, sales and strategic relationship building. Results-driven executive with deep experience in professional services, global services, and customer relationship.

Accomplishments

  • Drove professional services business expansion up to industry-leading status.
  • Lead all aspects of professional/global services including services sales operations, overall partner success and innovation center.
  • Launched program of professional development courses and introduced employee portal that was fully adapted by staff within six months.
  • Achieved marked improvement in professional services productivity, communication, and ability to engage with customers in a scalable and collaborative approach.
  • Launched successful professional services safeguarding practice for customers and partners, to ensure implementations were done on time and on budget.
  • Expanded professional services into a fully SAAS global services operational unit with instant collaboration in pre/post sales activities.

Work History

SVP Global Services

Elastic Path Software Development Firm
11.2021 - 11.2023
  • Owned all aspects of Global Services Organization, which is responsible for providing scoping, design, implementation, customization, configuration, quality assurance & strategic consulting
  • Drove strategy, structure, management, and operations of Global Services organization in relation to client success and key business and financial metrics
  • Responsibility over Global Services P&L and its forecasting, including ensuring that revenues and net margins are met/protected or exceeded on a quarterly or annual basis
  • Evaluating and developing methods and procedures that meet or improve on good business practices and ensuring collaboration with Centers of Excellence to ensure consistency and scalability
  • Developing and implementing techniques sales and services leaders can use to ensure that deliverables are on-time and within budget, while increasing efficiency and reducing issues
  • Identifying, evaluating, and building out worldwide network of service delivery partnerships to service delivery capabilities.

Professional Services Business Consultant

Freelance
10.2020 - 11.2021
  • Provide guidance and expertise to organizations in order to help them improve their overall professional services & Customer Success business performance in terms of: Operations, Communication, Profitability, Management, Structure and strategy.

Senior Director

SAP, Expert Services (Professional Services)
12.2012 - 10.2020
  • Hired, developed and managed High-performance team of Technical/Application consultants and managers to successfully engage in implementations of SAP software that were performed by both internal and external project teams
  • Establish clear and measurable objectives in line with organizational vision of profitability goals
  • Provide Strategic direction to ensure program and project development is in line with organization goals and objectives
  • Support sales and marketing efforts by identifying, creating and developing business model, and subsequent sales strategy for potential customers by identifying critical business factors with customers senior management
  • Responsible for day-to-day operations of both professional and customer services teams within Regional territories
  • Able to build, motivate and manage strong professional service team driving company to succeed with substantial ROI
  • Lead to building of trusted relationships with clients, System Implementation partners and Internal teams.

Director

Hybris, Professional Services
01.2012 - 12.2012
  • Created standard operating procedures to facilitate best practices for more efficient services operations and to ensure customers satisfactions
  • Formulation of Regional Direction and Strategies for providing Professional Services across suite of SAP products
  • Responsible for all aspects of performance issues within Regions
  • Budgetary forecasting
  • Lead to building of trusted relationships with clients, Partners and Internal teams
  • Responsible for complete Regional operations including Services Sales and Delivery for Sap Cloud and On-Premise Solutions
  • Act as Adviser to customers and offer innovative solutions which cater to their needs
  • Create and Improve synergy amongst multiple different members within SAP organization
  • Negotiate organizational changes (Resources, dates, teams, budgets…)
  • Create and communicate advancement of programs to Executive management, in clear and effective manner.

Senior Program Manager

iCongo
06.2010 - 01.2012
  • Created and executed project work plans and revised as appropriate to meet changing needs and requirements
  • Identified resources needed and assigned individual responsibilities
  • Managed day-to-day operational aspects of project and scope
  • Reviewed deliverables prepared by team before passing to client
  • Effectively applied methodology and enforced project standards
  • Prepared for engagement reviews and quality assurance procedures
  • Minimized exposure and risk on project
  • Ensured project documents are complete, current, and stored appropriately.

Systems Business / IT Consultant

Independent
10.2009 - 06.2010
  • Application of system analysis techniques and procedures including consulting with users to determine hardware/software or system functional specifications
  • Cover High Level Scope and Objectives of Projects at hand and establish all communication protocols required
  • Process engineering, developing project plans, defining project execution requirements, managing communications and reporting project status
  • Responsible for coordinating projects through various communications, data collection and analysis
  • Analyze and implementation of innovative product sets for RFID and Cloud based applications.

Senior Director Professional Services

AbsoluteSKY Solutions, Inc
11.2005 - 10.2009
  • Managed operational strategy development, execution and ongoing optimization of go-to-market processes
  • Managed client relations, Ongoing Project budget, personnel development, profit and loss review, and vigorous execution on strategic goals
  • Proposed customized solutions for client’s short- and long-term goals
  • Coordinated staff and departments to meet goal within allocated Budget
  • Drew up risk analysis in pre and post-Live implementation stages
  • Coordinated and Chaired business and product review meetings
  • Managed Engineering teams to implement complete suite of RFID (Radio Frequency Identification) solutions.

Enterprise Technical Manager

NSB Group /STS
05.2001 - 11.2005
  • Managed Installation & Development projects throughout entire development cycle
  • Proposed customized solutions for client’s short- and long-term goals
  • Drew up risk analysis in pre and post-Live implementation stages
  • Coordinated and Chaired business and product review meetings with clients and internal teams
  • Managed Technical teams to implement complete suite of Open-ended solutions
  • Created Project Plans / Gap analysis / SIA timelines and milestones.

Technical Project Leader/Technical Consultant

NSB Group /STS
11.1998 - 05.2001
  • Technical Pre & Post Sales Product Demonstrator
  • Coordinated and Chaired business and product review meetings
  • Implemented a complete suite of open-ended solutions for NSB Group
  • Organized and facilitated Transition process to Client Care teams
  • Facilitated Project turnover to Client Care teams.

Education

GED -

Herzing Institute
Montreal, QC

Business Marketing - Marketing

Concordia University
Montreal, QC

GED -

Dawson College
Montreal, QC

Skills

  • Professional Services Operational Management
  • Executive Management with experience directing large initiatives within timelines and budget
  • Change Management
  • Business Strategy Development
  • Customer Relationship Management
  • Operational Excellence in business Growth
  • Team Building, Mentoring & Leadership
  • Client retention and acquisition
  • Performance Management
  • Business process improvement
  • Program implementations designed to drive short term revenue coupled with long term maintenance revenue and profit enhancements
  • Composable Commerce
  • Building systems and services

Other Concentration Studies

  • Business Administration
  • Relationship Management
  • Business Communication
  • Online Marketing
  • Business Management
  • Leadership / Communication Studies
  • Conflict Resolution

Languages

English
Native or Bilingual
French
Full Professional
Italian
Native or Bilingual

Timeline

SVP Global Services

Elastic Path Software Development Firm
11.2021 - 11.2023

Professional Services Business Consultant

Freelance
10.2020 - 11.2021

Senior Director

SAP, Expert Services (Professional Services)
12.2012 - 10.2020

Director

Hybris, Professional Services
01.2012 - 12.2012

Senior Program Manager

iCongo
06.2010 - 01.2012

Systems Business / IT Consultant

Independent
10.2009 - 06.2010

Senior Director Professional Services

AbsoluteSKY Solutions, Inc
11.2005 - 10.2009

Enterprise Technical Manager

NSB Group /STS
05.2001 - 11.2005

Technical Project Leader/Technical Consultant

NSB Group /STS
11.1998 - 05.2001

GED -

Herzing Institute

Business Marketing - Marketing

Concordia University

GED -

Dawson College

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DOMENIC TELARO