Domale (Jesse) Tony-Enwin
Toronto,Ontario
Summary
Results-driven sales professional with over 7 years of experience in account and relationship management. Demonstrated success in building strong client relationships, driving significant revenue growth, and delivering customized solutions that enhance satisfaction and retention. Skilled in upselling and cross-selling opportunities while ensuring seamless onboarding for clients. Collaborates effectively with cross-functional teams to achieve exceptional service outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
TD Wealth
Toronto, Ontario
01.2021 - Current
- Consistently surpassed sales goals by utilizing strategic upselling and cross-selling, leading to a 20% boost in account revenue.
- Managed a portfolio of up to 100 key accounts, ensuring high levels of customer satisfaction and retention.
- Streamlined onboarding process, enhancing customer service resulting in 10 renewals over the past year.
- Collaborated with cross-functional teams to create innovative client solutions to improve client experience.
- Maintained compliance with AML regulations by overseeing and analyzing customer transactions.
Manager, Financial Sales and Onboarding
TD Canada Trust
Toronto, Ontario
07.2019 - 01.2021
- Facilitated one-on-one coaching sessions for continuous improvement.
- Led the onboarding and operational management of a 25-person team, driving exceptional efficiency, delivering outstanding results, and ensuring top-tier client service.
- Conducted call reviews to ensure adherence to industry AML/KYC standards and corporate guidelines.
- Assisted in the complete employee onboarding cycle, including orientation, training, and development, with a focus on sales performance.
- Facilitated the onboarding and role adaptation of over six newly appointed managers.
Lead Financial Sales Representative
TD Canada Trust
Toronto, Ontario
04.2018 - 07.2019
- Advised customers on banking products and services, including credit limit increases and wire transfers, while managing fraud claims to ensure customer protection.
- Delivered daily banking solutions, ensuring first-contact resolution, risk mitigation, and strict KYC/AML compliance.
- Supported the onboarding process by having new team members observe calls.
- Distributed weekly metric and action plan updates to team, resulting in a 60% improvement over target performance.
Lead Social Media Marketing Strategist
iGNITE
Toronto, Ontario
12.2022 - Current
- Executed creative public relations strategies to effectively increase attendance for events, boosting revenues.
- Managed daily content creation and curation for Facebook, Twitter, Instagram, and LinkedIn, aligning with brand voice and marketing goals.
- Analyzed social media metrics and generated monthly reports to assess performance and inform future content strategies.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Collaborated with influencers and brand partners to expand reach and enhance content diversity.
Education
Bachelor of Arts - Economics
Wilfrid Laurier University
Waterloo, ONSkills
- Relationship building and management
- Lead prospecting
- Strong Verbal and Written Skills
- Customer service
- Cross-functional coordination
- Client Onboarding
- Customer retention
- Proficient in CRM Systems
- Risk Management
- Sales management
Languages
English
Native/ Bilingual
French
Limited
Certification
- Canadian Securities Course
- Conduct and Practices Handbook
- Derivatives Fundamentals and Options Licensing
References
References available upon request.
Timeline
Lead Social Media Marketing Strategist
iGNITE
12.2022 - Current
Account Manager
TD Wealth
01.2021 - Current
Manager, Financial Sales and Onboarding
TD Canada Trust
07.2019 - 01.2021
Lead Financial Sales Representative
TD Canada Trust
04.2018 - 07.2019
- Canadian Securities Course
- Conduct and Practices Handbook
- Derivatives Fundamentals and Options Licensing
Bachelor of Arts - Economics
Wilfrid Laurier University
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