Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Dolphin Chhabra

Surrey,Canada

Summary

CCNA Certified with experience as Help desk analyst , Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Junior Help Desk Anaylyst

10.2023 - Current
  • Troubleshooting of routine hardware and software issues handled courteously and expeditiously.
  • Answer and appropriate handle customer support requests via phone, e-mail, voice mail, and MS-Teams.
  • Update and keep inventory accurate.
  • Assist staff who work in our satellite offices with various issues.
  • Document, track, and monitor all work items and resolution activity in the help desk ticketing system to ensure a timely resolution.
  • Escalate issues of a higher complexity to Tier 2 and Tier 3 specialists when needed.
  • Participate in various team projects to enhance the quality of service.
  • Supporting various devices such as desktops, laptops, tablets, and mobile phones running operating systems such as Windows, iOS, and Android.
  • Be the WMS/Customer Portal/Techship user administrator responsible for managing new user onboarding, offboarding, and existing user administration.
  • Troubleshoot entry-level issues for WMS/Customer Portal/Techship.

Customer Service and Operations Coordinator

18 Wheels Logistics
01.2023 - 10.2023
  • Responded to customer requests for products, services, and company information
  • Updated account information to maintain customer records
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered constant flow of customer calls with minimal wait times
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Answered inbound calls to handle various concerns, set appointments and close sales
  • Met personal, team and company goals in customer service environment
  • Collaborated with colleagues and co-workers to deliver quality customer experience.

Operations Administrator

Commercial Logistics
08.2020 - 12.2022
  • Assisted with documenting key processes and procedures and security protocols
  • Collected customer feedback and made business adjustments to improve retention and satisfaction
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs
  • Negotiated with distributors to find quality products and best prices
  • Tracked financial, employee and operations data with relevant software to offer real-time insights
  • Stayed on top of operational needs by managing well-organized daily, weekly and monthly task lists
  • Maintained business supply inventory, minimizing costs while consistently meeting routine demands.

Education

Network Administrator Technician -

BCIT
April, 2024

Master of Science: Information Technology - Cybersecurity -

Fairleigh Dickinson University
Vancouver, BC

Bachelor of Science: Computer And Information Systems -

Rajasthan Technical University
India, June 2017

Skills

  • Others: DNS, DHCP, TCP/IP, NAT, PAT, IPV6
  • LAN/WAN
  • Operating Systems: Cisco, IOS, Windows
  • Routing Protocols: RIP, EIGRP, OSPF, Basic BGP, Static
  • Switching: VLAN, STP
  • Cisco Routers and Cisco Switches
  • Understanding of Active Directory , VPN

Certification

CCNA - Cisco Certified Network Associate

Languages

English
Punjabi

Timeline

IT Junior Help Desk Anaylyst

10.2023 - Current

Customer Service and Operations Coordinator

18 Wheels Logistics
01.2023 - 10.2023

Operations Administrator

Commercial Logistics
08.2020 - 12.2022

Network Administrator Technician -

BCIT

Master of Science: Information Technology - Cybersecurity -

Fairleigh Dickinson University

Bachelor of Science: Computer And Information Systems -

Rajasthan Technical University

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Dolphin Chhabra