Dolores Perez

Administrative Assistant

Hope Services, Inc.

06.2000 - Current

Business Office Management including client intake process, maintaining and auditing case records for over 120 consumers. I am well versed on PIP (Paid Internship Program) and work with Chantell Pickett, our Hope contracts person at the time, on the process. Trained on new Hope ZOOM format as well as facilitated Zoom breakout sessions. Trained and work with new Hope ordering system. As part of my duties delivered packets to our consumers as well as took Zoom attendance. While I was in Hollister I assisted the job developer in SEP paperwork and process.
Developed QC system to review and ensure each client file in compliance with CARF licensing regulations
Prepared client billing for submission to Regional Center monthly; ensure highest possible revenue through meticulous tracking & review
North County District Intakes
Logged all referral packets, sent intakes acceptance letter, sent referral packets to the appropriate site and followed up on status of intake. At Alferd arranged for site tours and processed intake paperwork
Conducted billing audits for agency (numerous Hope sites)
Coordinate meetings with Regional Center caseworkers, client support teams, outside agencies, Assisted in Managed internal agency staff
Recorded all the status of all the IHSP objectives tracking and percentages for outcomes report
New Hires
Scheduled all TB & Physicals for all new hires - Scheduled TB & Physicals appointments for all new hires
Scheduled Fingerprinting for all new hires - Live Scan appointments
Scheduled trainings for all new hires – Signed up new staff for NEO, FA/CPR/AED trainings
Paperwork – Assist the Manager with new hire paperwork and processed accordingly
Employment, Media & Community Connections (EMCC) Service
Provided group support in the community and Activities
Maintained a professional relationship with employers and clients while out in the community
Performed other duties as assigned to assure efficiency of program service
Acted as a mandated abuse reporter
Job Coaching
Acted as a liaison with the employer, proving training and support
Complied with employer policies and procedures while assigned to their location
Completed all tasks while job coaching clients in their assigned location
Acted as a mandated reporter
Maintained a professional relationship with employers and clients
Community Access Network
A three consumer to one staff ratio
Community safety plan, - includes stranger awareness, street safety skills
Community access and leadership skills
Supported individuals with disabilities in their communities and activities
Acted as a mandated abuse reporter