Dolly Sidibeh
Abbotsford,BC
Summary
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Advance Expertise in Payworks.
Overview
9
9
years of professional experience
Work History
Human Resource & Training Specialist
Get Custom Blinds And Shutters
02.2019 - Current
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices which resulting in 20% increase in employee retention.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions which significantly cut down idle time.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
Contract Customer Service Manager
CBV Collection Services Ltd
04.2021 - 08.2021
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills
Remote Part Time Accounts Payable Specialist
Asada Enterprises
01.2016 - 02.2019
- Processed Accounts Payable transactions which included generating checks, organizing, distribution and month end journal entries
- Performed bank reconciliations for Accounts Payable account and updated general ledger system as needed for outstanding checks
- Maintained and organized Accounts Payable files
- Researched and resolve customer inquiries timely and provided exceptional customer service
- Provided administrative support for department as well as to Controller
- Carried out day-day-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
Accounts Receivable & Payroll Administrator
Magnum Trailer & Equipment
01.2015 - 01.2018
- Managed employee records on database to maintain accuracy and updated information.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Coordinated employee training programs to improve productivity and performance.
- Responded to inbound inquiries regarding accounts and payments.
- Oversaw and managed hiring process and assisted human resources.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reviewed time and attendance records to identify billable items.
- Reduced time and costs by implementing new accounting procedures.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Recorded deposits into Sage Accounting, reconciled monthly bank accounts and tracked related invoices.
- Initiated remedial actions by decreasing financial inconsistencies, reducing expenditures and eliminating system imperfections through efficient Action.
- Projected quarterly financial standings for company, using data to determine areas for improvement and suggest suitable plans of action.
Education
Master of Science - International Business Management
University of Hertfordshire
United Kingdom05.2018
Master's Degree - Business Administration
Vancouver Island University
Nanaimo, BC2018
Diploma - Accounting And Finance
Dorset College
Vancouver, BC2016
Bachelors - Accounting
UTG
2013
Skills
- Curriculum Development
- Adult Learning Theory
- Problem Solving
- Soft Skills Training
- Project Management
- Training and Development
- Organizational Development
- Internal Communications
- Employee Engagement
- Performance Management
- Diversity and Inclusion
- Onboarding and Orientation
Timeline
Contract Customer Service Manager
CBV Collection Services Ltd
04.2021 - 08.2021
Human Resource & Training Specialist
Get Custom Blinds And Shutters
02.2019 - Current
Remote Part Time Accounts Payable Specialist
Asada Enterprises
01.2016 - 02.2019
Accounts Receivable & Payroll Administrator
Magnum Trailer & Equipment
01.2015 - 01.2018
Master of Science - International Business Management
University of Hertfordshire
Master's Degree - Business Administration
Vancouver Island University
Diploma - Accounting And Finance
Dorset College
Bachelors - Accounting
UTG
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