Dolly Schmidt
Winnipeg,MB
Overview
33
33
years of professional experience
Work History
Account Support Representative
Bell MTS
04.2012 - 04.2023
- Assisted the Sales Account Mangers with contracts once a product or service is sold.
- Once the sold contract is signed by the customer, the work order is started from beginning to end
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Participated in weekly team meetings to discuss issues and solutions.
Customer Service Representative
Bell MTS
11.1989 - 04.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Human Resource Management
Red River College of Applied Arts, Science And Technology
Winnipeg, MB05.2013
Languages
English
Elementary
Timeline
Account Support Representative
Bell MTS
04.2012 - 04.2023
Customer Service Representative
Bell MTS
11.1989 - 04.2012
No Degree - Human Resource Management
Red River College of Applied Arts, Science And Technology