Overview
Work History
Education
Languages
Timeline
Generic

Dolly Schmidt

Winnipeg,MB

Overview

33
33
years of professional experience

Work History

Account Support Representative

Bell MTS
04.2012 - 04.2023
  • Assisted the Sales Account Mangers with contracts once a product or service is sold.
  • Once the sold contract is signed by the customer, the work order is started from beginning to end
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Participated in weekly team meetings to discuss issues and solutions.

Customer Service Representative

Bell MTS
11.1989 - 04.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered prompt service to prioritize customer needs.

Education

No Degree - Human Resource Management

Red River College of Applied Arts, Science And Technology
Winnipeg, MB
05.2013

Languages

English
Elementary

Timeline

Account Support Representative

Bell MTS
04.2012 - 04.2023

Customer Service Representative

Bell MTS
11.1989 - 04.2012

No Degree - Human Resource Management

Red River College of Applied Arts, Science And Technology

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Dolly Schmidt