Dolly Schmidt
Winnipeg,MB
Overview
33
33
years of professional experience
Work History
Account Support Representative
Bell MTS
04.2012 - 04.2023
- Assisted the Sales Account Mangers with contracts once a product or service is sold.
- Once the sold contract is signed by the customer, the work order is started from beginning to end
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Participated in weekly team meetings to discuss issues and solutions.
Customer Service Representative
Bell MTS
11.1989 - 04.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Human Resource Management
Red River College of Applied Arts, Science And Technology
Winnipeg, MB05.2013
Languages
English
Elementary
Timeline
Account Support Representative
Bell MTS
04.2012 - 04.2023
Customer Service Representative
Bell MTS
11.1989 - 04.2012
No Degree - Human Resource Management
Red River College of Applied Arts, Science And Technology
Similar Profiles
Katelyn StoneKatelyn Stone
Broadband Channel Support at Bell MTSBroadband Channel Support at Bell MTS
KAJAL KAUSHALKAJAL KAUSHAL
Subject Matter Expert at BELL MTSSubject Matter Expert at BELL MTS
Darren DaleyDarren Daley
Engineer Support Representative at Bell MTSEngineer Support Representative at Bell MTS
Kaji RahulKaji Rahul
Sales and Marketing Representative at Bell MTSSales and Marketing Representative at Bell MTS
Anthony SmaldonAnthony Smaldon
FamCare Administrator/CFSIS Clerk at Peguis Child and Family ServicesFamCare Administrator/CFSIS Clerk at Peguis Child and Family Services